Profile Snapshot:
> Service Delivery Leader with expertise in global technology service delivery and having end-to-end expertise in all phases of mobilization and run phases.
> Certified PMP® & PRINCE2® in project management, Certified Scrum Master (CSM®) & SAFe® in Agile methodology, ITIL V3® in service delivery and other technical certifications like SCJP(Java), Blue Prism (RPA), DevOps, AWS offering 18 plus years of experience in Project Life Cycle, Software Development Life Cycle, Solution Customization, Services Delivery, RPA, and Production Support across various domains like Banking, HR, FMCG, Energy etc.
> Gained hands-on experience to work across multi-geography markets including APAC, Europe, US (NA)
> Possess excellent Core Technical Skills including JAVA, J2EE, ORACLE PL/SQL, DB2, & RPA (Blue Prism 5.0, Automation Anywhere 10.0, UI Path) with add-on Technical Exposure: to various technologies including latest AI, Analytics, MS Power Platform etc.
> Expertise in global technology service delivery for application/tools including development and transition and production support (L1-L4)
> Exposure in implementing the mobilization plan including activities & risk mitigation plan; ensured a smooth and effective transition for the customer through detailed outlined activities & milestones for every stage of mobilization.
> Technocrat with specialization in end-to-end technology service delivery in Application Management including IT Infrastructure, directed the business operations through executive level planning and analyzed delivery issues in a timely fashion.
> Created technical solution designs after performing IT infrastructure architectural assessments; developed work products like technical solution design documents, architectural overview diagrams, operational models and deployment models for IT applications engagements including infrastructure.
> Rendered technical leadership and collaborated at C-level to achieve strategic/ tactical business requirements by defining project roadmaps, features, technology mapping and customer engagement.
> On Educational accomplishments I carry a couple of master’s degrees in computer science (MCA & M.Sc. (CS), with Executive General Management from Indian Institute of Management (IIM), Lucknow, followed by Bachelors in commerce.
> Expertise in setting out delivery standards for various operational areas, implementing quality systems & procedures to facilitate a high-quality experience, while adhering to the SLA and business services