1. Proven ability to create and deliver solutions tied to business growth, organization development and systems/network optimization, skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments
2. Excellent command over computer hardware and software technologies like maintaining essential IT operations, includes operating systems, software ,upgrades, security tools, applications, servers, email systems, laptops, desktops, printers, scanners and regular backup operations through voice and Non-voice based.
3. Installs and monitors system firewalls and virus protection systems, Ensure that the Data Centre operations environment is the most protected area from any external threats and internal threats, including strong control over a team of 24-hour shift operators with daily ad-hoc checks on logs and proof of execution
4. Provided timely and complete execution of backups within the backup policy of each system and store them according to the retention and storage policy of each system
5. Windows Server & Linux Administration including Active Directory, Use of Group Policy, Backup/recovery technologies, TCP/IP, DHCP /DNS & Exchange Servers.
6. Configuration of firewalls, cisco switches, routers, IP phones, CCTV systems
7. Experience with firewalls, Internet VPN’s remote implementation
8. Supported overall 75 Clients for managing their end users on Virtual machine server & Router configurations.
9. Keep eye on upcoming technologies as required and upgrade systems whenever required
10. Server room monitoring routinely
11. License management for Software like Office 365/Antiviruses
12. Hands-on Experience in Creating & managing Virtual Machines
13. Coordinated with all IT related help desk issues and ensure timely production of customer communications
14. Keep inventory of all equipment, software, and license users
15. Maintain productivity report on daily basis
16. Ability to work effectively both independently and as a member of a team.