EXPERIENCE
Aber Group LLC - Dubai, UAE
Operations Manager, June 2020 - till now
Served in dual roles as overall operations manager and supervisor for all company building managers.
• Developed revenue building strategies for property management.
• Built customer and employee loyalty by implementing effective operational strategies and a people-oriented philosophy.
• Executed on-time, under-budget project management on complex issues for senior leadership.
• Successful company-first implantation of the fully integrated and efficient property management system, Happy Tenant.
o Overall operations analytics and company networking
o Streamlined, intuitive reporting
o Revenue projections, payment collection and asset management
• Utilized cognitive coaching strategies in order to mentor new and existing team members, ensuring they would meet or exceed operational and sales targets.
• Implemented company-wide rebranding and image revitalization.
• Developed and successfully launched procurement systems with network of vendors and suppliers.
• Developed more efficient and mainstream rental processes:
o Contract generation: client leads, property viewings, negotiations, contract signings, and handover.
o Tenancy lifecycle management: Client communication, maintenance request process, contract renewal and client care.
• Assisted in development and transition to new website, including design and content.
• Led and oversaw the company-first paperless transition to electronic and app-based databases.
• Integrated new operational database of employee records.
• Screened, interviewed and hired prospective building managers.
• Trained, mentored and supported team employees on new digital management systems and most current practices.
• Utilized cognitive coaching strategies in order to mentor new and existing team members, ensuring they would meet or exceed operational and sales targets.
Translator of English/Russian/Ukrainian, March 2016 till now - Freelance
• Performed translation of legal documents from Russian into English (and vice versa) in various business and social settings.
• Led unique translation of the movie “Fatima” from English into Russian with attention to fact and nuance, so that the intent and tone of the original meaning is preserved.
• Worked on editing, standardizing, proofreading, revising, and finalizing translated material for university professors for publishing scientific articles.
• Utilized translation memory software, such as Trados to ensure consistency throughout translations.
Cabin Crew, Feb 2020 till May 2020
Emirates Airline – Dubai, UAE
• Provided excellent customer service and dealt with members of public.
• Worked in a multicultural environment.
• Represented airline as a brand ambassador and face of the company while interacting with the customers.
Premium Class Cabin Crew, Oct 2016 till June 2019
Qatar Airways - Doha, Qatar, Qatar
• Proposed and ran a sustainability campaign at the biggest airline in the world, promoting the reduced use of plastic.
• Recognized for the best grooming standards as a premium class cabin crew
• Provided excellent customer service and dealt with members of public.
• Worked in a multicultural environment.
• Represented airline as a brand ambassador and face of the company while interacting with the customers.
• Used problem-solving and creativity skills to ensure revenue stabilizing by building long-term relationship with dedicated customers.
• Childcare was given high priority to customers travelling with children.
Cabin Crew, March 2016 till Oct 2016
Ukraine International Airlines – Kyiv, Ukraine
• Provided excellent customer service and dealt with members of public.
• Represented airline as a brand ambassador of the airline national carrier.
• Took care or the safety of the passengers and provided first aid when necessary.
Personal Assistant to the National Coordinator, Jan 2014 till March 2016
UNIDO Project – Kyiv, Ukraine
• Provided comprehensive administrative support to the National Coordinator.
• Supported daily operations and ensured that the workflow was smooth, by taking care of correspondence, office management, vendor relations, appointment scheduling, travel coordination, and event-planning functions.
• Interpreted during the conferences, official meetings and planned events.
Private Tutor for Adults and Children, Sept 2010 till Feb 2016
English and German Languages - Kyiv, Ukraine, Ukraine
• Administered self-created lessons involving reading, writing, grammar, and critical thinking skills.
• Prepared a successful student to change his job position by leading him from intermediate to upper-intermediate level of English language.
• Found unique approach and motivated my student to get excellent results at her university entry tests.
• Facilitated English language acquisition through reading of texts of various genres to develop the academic competency of each student.
• Assigned homework and exercises personalized as per students' training needs and talents, providing challenging material to increase their skills and knowledge.
• Used technology in tutoring sessions to diversify and enhance learning.
Teacher of English Language, Sept 2010 till Feb 2011
National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute” - Kyiv, Ukraine, Ukraine
• Provided English language courses for the students of aviation department.
• Prepared and developed course plan and special assignments for lectures.
• Graded tests, essays and reports, and other writing assignments in order to adapt to students needs and speed of absorbing new material.
• Maintained outstanding student progression by delivering interactive lessons which engaged and motivated learners.
EDUCATION
Master of Arts: English and German Translation, 2014
National Technical University of Ukraine “Kyiv Polytechnic Institute - Kyiv
CORE QUALIFICATIONS
• Highly organized and comfortable working with people of all ages
• Friendly, outgoing and reliable
• Able to process sensitive data and handle all correspondence with integrity and confidentiality
• Effective interpersonal communication skills
• Able to work independently with minimum supervision
• Able to work efficiently in a multicultural environment
• Critical thinking
• Effective problem solving
CERTIFICATIONS
DAAD Scholarship for German language courses in summer 2013 (received certificate for German Language level C1)
LANGUAGES
• English (Fluent)
• Russian and Ukrainian (Native speaker)
• German (Upper-Intermediate level)
• Polish (Intermediate level)