Rudelle Menezes
Notice Period: 15 days – 1 month
Personal Information– Nationality: Indian Religion: Roman Catholic
Mobile: (00971)055 2646 816
Email: rrose.mary2007@gmail.com
Languages Spoken-
English, French
Vision -To achieve a challenging position within the flourishing industry with an aim to provide ultimate results for the growth and prosperity of the company with the help of innovative concepts. Committed to lead & create a better relationship with my team members and achieve the set goals.
Education and Technical Qualification -
Bachelor in Marketing Studies and Retail Management from Mumbai University
Social Psychology – Wesleyan University
Marketing Analytics – University of Virginia
Creative Thinking: Techniques and Tools For Success – Imperial College of London
New Models of Business in Society – University of Virginia
Microsoft Office Automation Excellency Course from St. Angelo’s Computer.
Summary –
7 years of Experience in Food and Beverage, currently working as an Outlets Manager for Hampton by Hilton Hotel. I have been a part of 3 pre-opening properties. Worked as a Manager for 4 Outlets. I started my career in UAE as a waitress and then grew to be a Bartender, then Head Mixologist. Now working as a multi-outlet manager.
Professional Experience:
Nov 2019 till date
Outlets Manager
Hampton by Hilton Airport Road
LEVEL ONE
BRICK STREET & CO
LOBBY CAFÉ
• Achieving the targets by applying different strategies
• Organizing events with the help of event planners.
• INCREASED SOCIALMEDIA PRESENCE BY GAINING POSITIVE REVIEWS ON SOCIAL MEDIA SITES
• Maximizing profits,REACHING FORECASTS.
• CURRENTLY MANAGING 3 OUTLETS .
• Promoting the restaurant on my social media platforms as I have considerable followers on instagram.
• Hiring employees, training
• Reporting to the Director of Operations.
• Co-ordinating with vendors to order for restaurant and bar essentials
• Reducing operating cost by 10% by introducing different cost saving methods.
• Successfully managed to open another branch of Brick street in Barsha
• Handle all Food & Beverage inquiries, guest complaints and ensured timely follow up on the same business day.
• Confirmed all details relative to group functions with meeting/banquet planners.
• Oversee the daily operations of outlet for efficient operations.
• Plan and assign daily workloads to outlet associates.
• Develop and enforce established policies and procedures.
• Establish operational strategies to meet quality and customer service standards.
• Develop marketing strategies to improve sales and profitability.
• Maintain the outlet facility clean and safe.
• Obtain customer feedbacks and recommend necessary outlet operational changes.
• Interview and hire associates for outlet operations.
• Schedule orientations and job trainings to outlet associates.
• Organize regular meetings to discuss about issues and updates.
•
January 2019 till Oct 2019
Outlets Manager (Pre- Opening)
Infuze Bar & Silk Route Restaurant
Millennium Airport Hotel Dubai
• Reorganized bar area which resulted in 20% increase in overall efficiency.
• Promoting the restaurant on my social media platforms as I have considerable followers on instagram.
• Hiring employees, training
• Reporting to the Director of Operations.
• Co-ordinating with vendors to order for restaurant and bar essentials
• Reducing operating cost by 10% by introducing different cost saving methods.
• Entertainment of potential and existing customers.
• Handle all Food & Beverage inquiries, guest complaints and ensured timely follow up on the same business day. .
• Organize regular meetings to discuss about issues and updates.
• Address customer queries courteously and ensure customer satisfaction.
• Develop cost-effective operational plan to achieve outlet goals.
• Assist in cash handling activities and develop expense and revenue reports,
January 2018 till August 2018
Restaurant & Bar Manager (Pre- Opening )
Han Shi Fu
Aloft Hotel Deira City Centre Dubai
• Overall maintenance of the operation and keeping with the standards prescribed.
• All other duties as directed by the F&B Director
• Responsible for creating a unique beverage menu and pricing them suitably based on Deira market.
• Responsible for Co-ordinating with architect to create a bar layout that would be more optimum in use.
• Created the company’s blueprint, SOP's, training materials and resources as per the company's requirements.
• Accomplishing restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Close and Constant co-ordination with marketing department so the outlet gets a good media release.
• Worked closely with the Owner /Executive Chef & COO to make sure the project is inline with their vision.
• Preparing the vendor list for the ordering and purchasing of beer, wine, liquor for Food& Beverage. Purchasing of purchase requirements of small wares, linens requirements etc.
• Timely analysis of Food & Beverage Prices in relation to competition.
• Reducing operating cost by 10% by introducing different cost saving methods.
• Entertainment of potential and existing customers.
• Handle all Food & Beverage inquiries, guest complaints and ensured timely follow up on the same business day.
• Confirmed all details relative to group functions with meeting/banquet planners.
• Supervised daily paper flow including Proposals, and Function Contracts.
August 2017 – Decemeber 2017,
Complex Head Mixologist,
Aloft & Element by Marriott (Pre-opening Team )
Meáisam, Dubai,UAE
• Created the beverage menu (mocktails,cocktails,other beverages )for both the hotel brands based on the marriott standard and introduced many drinks to the brand as the beverage menu would change quarterly as per the brand's standards.
• Optimized the bar by creating an ideal bar display inorder to make sure the operations ran smooth.
• Created schedules and ensured staff operated with company policies.
• Organized promotional activities to promote the bar.
• Helped management in training, scheduling and new staff.
• Followed Standard operating procedures of the hotel.
• Conducted weekly training sessions on beverage pouring practice, cocktail mixing & up-selling.
• Prepared Store requisitions and Bar requisitions
January 2015 –August 2017
Service Associate / Bartender
Shangri La, Qaryat Al Beri
Abu Dhabi, UAE
July 2012 - July 2014
Restaurant & Bar Manager
The Pint Room (Sweet Water Hospitality),
Malad, Mumbai, Maharashtra, India
Responsibilities:
• Achieving restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Planning menus by consulting with chefs; estimates food costs and profits; adjusts menus.
• Controlling costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.
• Avoiding legal challenges by conforming to the regulations of the alcoholic beverage commission.
• Maximizing bar profitability by ensuring portion control; monitoring accuracy of charges.
• Publicizing the restaurant by designing and placing advertisements; inviting food editors to review the restaurant; contacting local, regional, and national magazines with feature ideas; encouraging local businesses to hold social events at the restaurant.
• Maintaining ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service.
• Updating job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Preparing employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations.
• Preparing reports and recommending procedures to reduce absenteeism and turnover.
• Representing organization at personnel-related hearings and investigations. Contracting with outside suppliers to provide employee services, such as temporary employees, search firms, or relocation services.
Achievements
Winner of District level Basketball Competition-Mumbai, India (2007)
Winner of One Act Play at Sattva-Mumbai, India (2008)
Silver Medal in Swimming-Mumbai, India (2013)
References:
Will be provided on request