SUMMARY
Experienced IT Manager with a strong background in ERP and WMS Techno-functional. Offering over twelve years of expertise in successfully managing projects, including 20 Go-Lives in Infor WMS Cloud Suite, SAP ByD, SAP Business One HANA, and SAP MM R/3. Proven track record in overseeing implementation, support, and post-implementation maintenance across multiple industries in the UAE, KSA, Qatar, Bahrain, Oman, Kuwait, and East Africa. Adept at leading regional rollouts and ensuring seamless operations in complex IT environments. Ready to leverage technical knowledge, leadership skills, and a results-driven approach to drive business success as an IT Manager.
SKILLS
• Technical Expertise
• Team Leadership
• Strategic Planning
• Problem Solving
• Communication • Project Management
• Vendor Management
• Change Management
• IT Governance and Compliance
• Continuous Learning
EXPERIENCE
IT & Operation Manager / Primefuels – East Africa & Suhara Logistics - UAE 01/2022 - Current
(SAP Business One – HANA, Infor WMS 10.2, Infor Cloud WMS, Cloud Infra, ERP, WMS, File server, Web Portals)
Countries Handled: East Africa Reporting to: the Director & the CEO of the group.
• Managed the implementation of Infor WMS 10.2 On Prem (SQL), ensuring seamless end-to-end execution and operational efficiency.
• Led the migration and roll-out of Infor Cloud WMS, driving the adoption of cloud-based solutions for enhanced scalability and cost-effectiveness.
• Orchestrated the integration of Cloud WMS with SAP Business One and developed a web portal for REDBULL & PERNOD RICARD GULF, streamlining their supply chain and inventory management processes.
• Spearheaded the implementation of SAP Business One in four companies in Suhara Logistics (UAE, Tanzania, Kenya & Uganda), optimizing their 3PL, Freight Forwarding, and Transport business operations.
• Successfully deployed an HR Addon, seamlessly integrating it with SAP Business One, enhancing HR management capabilities and streamlining processes.
• Design and develop intricate reports, and multiple dashboards across departments by data mining various complex data
sources for providing readable action insights.
• Prepare prescriptive models for the data analysis; cater to data virtualization tools like Power BI and Crystal reports by connecting different data sources(SAP HANA, SQL, Excel, JSON files).
• Automate Performance metrics of vehicles, routes, and customers aimed at enhancing operational efficiency (35%) and service quality.
• Prepare and publish Power BI dashboards in Microsoft Teams to ensure easy accessibility and decision-making by the management team.
• Draft and present the sales forecast reports, margin analysis reports, expense analysis reports, budget vs actual analysis to enable senior management decision-making.
• Working with the key stakeholders for collating user requirements based on the evaluation business processes and other related factors.
• Managing WH Operations for one of the WH in Dubai, UAE.
• Banking integration with SCB (Tanzania, Kenya, Uganda), NCBA (Uganda)
• Monitoring the operational Budget for Tanzania & Kenya of Transport
• Monitoring the Tracking system (ASTRATA & canbus solutions)
IT & ERP Manager (SAP ByD, SAP Business One) / AquaChemie, UAE & Gulf Countries 05/2014 - 12/2021
• Managed 15 project implementations, demonstrating expertise in conducting quick gap analyses, understanding business processes, and designing tailored solutions.
• Designed efficient workflows and configured software systems to align with the unique requirements of each company, ensuring optimal performance and user experience.
• Collaborated closely with the development team to facilitate software development and customization, ensuring the delivery of high-quality solutions that met client expectations.
• Developed comprehensive functional test plans and conducted rigorous testing to ensure the reliability and functionality of implemented systems.
• Leveraged Crystal Reports (HANA) to create insightful analytical reports, MIS reports, and dynamic dashboard reports, enabling effective tracking of key performance indicators (KPIs).
• Document Management System – Implemented Newgen – Document Management System and integrated with SAP.
• Developed Excel reports for Financial statements which is prepared by click of a refresh button for all the companies
• Developed the Budget vs sales dashboard and analytical reports for the management
• Developed reports for Sales profitability by eliminating the Intercompany profits.
• Represented the department in yearly IT audits, brainstorming sessions of quarterly reviews with SWOT analysis methodologies, and product SOPs
• Organized the training and development sessions for the end-users.
• Generated the customized reports using Crystal Reports; Some of the key reports
• Actual Product wise profit by eliminating the intercompany transaction.
• Actual Customer wise profit by eliminating the intercompany transaction.
• Budget vs Sales by Salesperson across all the companies & Location
• Inventory analysis – across the group.
• Purchase analysis – across the group.
IT Management
• Managed system and server maintenance, ensuring smooth operations and data integrity. Implemented regular backup schedules and archival processes for data protection.
• Oversaw the procurement and updating of hardware and software, including antivirus management, asset tracking, and printer maintenance, ensuring the availability of up-to-date IT resources.
• Maintained and managed company website, mail server (M365), and VPNs, enabling secure and efficient communication channels for the organization.
• Implemented biometric integration with the HR module, enhancing security and streamlining employee attendance tracking. Also responsible for the maintenance of security cameras.
• Set up a robust video conferencing system across all branches in the GCC region through VPN and intercom telephone extension, utilizing Avaya and Cisco devices for seamless communication and collaboration.
Jr. Functional Consultant (SAP MM R/3) / Turbo Energy Limited (TVS Group) - Chennai, India 11/2012 - 03/2014
• Conducted module testing, providing thorough evaluation and verification of SAP R/3 implementation for TEL Paiyanoor and TEL Pulivalam projects.
• Provided Level 2 support, addressing user inquiries, troubleshooting issues, and ensuring smooth system functionality.
• Conducted user training sessions, equipping end-users with the necessary skills and knowledge to effectively utilize the implemented SAP R/3 system.
• Prepared comprehensive user manuals, delivering clear instructions and guidelines for users to reference and navigate the SAP R/3 system.
• Handled SAP R/3 implementation projects for TEL Paiyanoor and TEL Pulivalam, overseeing the successful integration and deployment of the system.
EDUCATION
Bachelor of Engineering in Computer Science 01/2007
Anna University - India
HIGHLIGHTS
• Financial & MIS Reporting from multiple DBs in SAP B1
• Excel – interactive Analysis – sales, purchase, finance
• SAP Crystal Report for SAP Business One
• Dashboard reports – Pervasive analysis – SAP B1
• Email alerts & User Authorization
• Document approvals
• Sales Budget & reports
• Knowledge of Product Lifecycle Management (PLM)
• Track record of critical issue resolution
• Add-on testing & implementation
AREAS OF EXPERTISE ENTERPRISE RESOURCE PLANNING
• SAP full cycle implementation
• Knowledge of Product Lifecycle Management (PLM)
• SAP integration with other software
• MIS reporting
• Email alerts
• Analytical reporting – MS Excel
• SQL & SAP HANA queries
• Print layout design using crystal report.
• Customization, new developments, crystal reports, PLDs
WAREHOUSE MANAGEMENT SYSTEM (INFOR)
• Infor WMS – Full cycle implementation with RF Scanner function
• Infor WMS integration with SAP Business one for VAS Billing, Storage billing
• Infor WMS integration with Portal website for E-commerce and stock booking.
• Reports with Email alert
• Infor Document Management – integration
• Customized reports
ACHIEVEMENTS
• Proficient in all modules & business process flow in SAP Business One, Infor WMS & SAP MM R/3
• Cleared MAT Exam conducted Feb-2014 with the score of 726/ 800 – 97 %tile.
• Achieved major reports in SAP Business One, Infor WMS