DEVENDRA KUMAR L B
Bangalore 560100, India | +91 988-0195672 (M) | linkedin.com/in/devendra-kumar-digital-lead | lbdk@hotmail.com
DIRECTOR – PROFESSIONAL SERVICES
Digital Transformation Strategist and Visionary with passion for transforming customer-facing and internal infrastructure and operations. Strategize Cloud-based solutions to re-invent digital footprints for Global Fortune 500 customers.
Internal & Customer Advisor: Establish rapport and win trust of customer executives and internal/customer stakeholders. Share vision and act as Trusted Advisor to business and IT leaders and key personnel. Champion new concepts, evangelize technologies, and develop strategic plans and recommendations aligning with customer and internal business requirements and goals.
IT Thought Leadership & Digital Transformation: As hybrid cloud solution expert, develop and drive large, multiple, and/or highly complex solutions creating competitive advantages, improving cost effectiveness, and continuously improving operational efficiency.
- Internal Stakeholder & Client Engagement - Project Portfolio Vision & Strategy - Public / Hybrid Cloud Transformation
-Managed Services Delivery Leadership - Core Infrastructure / Virtualization - Infrastructure Technology Outsourcing (ITO)
- Enterprise Architecture & Integration - ITIL-Service Delivery Management - Operations / Data Centre / IT Governance
PROFESSIONAL EXPERIENCE
DXC TECHNOLOGY / HP ENTERPRISE / HP GLOBALSOFT / DIGITAL GLOBALSOFT | Bangalore, India Feb 2000 – May 2021
MANAGER, SOLUTIONS (ITO/HYBRID CLOUD PLATFORMS) (07/2020-05/2021) | ENTERPRISE ARCHITECT/CHIEF ENGINEER (04/2017-06/2020)
Supervised up to 3 enterprise projects simultaneously with total contract values above US$100M for Fortune 500 clients. Led teams with up to 30 DXC and 3rd party resources (architects, engineers, PMs) in 10- to 24-month projects. Reported to ITO/Hybrid Cloud - GIDC India Leader.
* Internal Stakeholder & Executive Engagement: Conferred with executives, account managers, competency managers, and Business Development team to identify enhanced solutions and improve margins and timelines. Analyzed client business requirements and worked closely with solution/service line SMEs to develop/propose scalable, robust solutions.
* Client Engagement: Established relationships with clients, including Chief Technologists (CIOs/CTOs), Enterprise/Lead Architects, Architecture Boards, and Governance Boards to create client architectural design, transformation roadmaps, and migration architecture designs. Collaborated with client CTO Office to gather/validate business needs.
* Sales Support: Partnered with internal teams to research industry, including trends, best practices, preferred architectural frameworks, and alliances to align marketing efforts and solution delivery. Developed proposals, articulated technical vision to clients, and created financial models, initial solutions, architectural designs. Assisted Sales to win projects.
* Architecture Leadership: Develop EA assets, co-define Reference Architectures with Enterprise and Security Architects, and develop modern Taxonomies, Ontologies, and Architecture Schema for Offering Architecture templates and guidelines.
* Japanese Multinational, Virtual Desktop Migration: Led architecture, design, and engineering teams in 10-month Windows 10 Virtual Desktop Infrastructure (VDI) migration project. Utilized cloud-hosted infrastructure resources for hosting virtual desktops to provide consistent, secure user experience regardless of device and enable desktop monitoring and quick OS updating.
* VDI Solution: Migrated existing on-premise services to Horizon infrastructure in VMware Cloud (VMC) on AWS and implemented 1000+ Windows 10 Virtual Desktop Infrastructure (VDI) solution based on VMware Horizon 7 on VMC on AWS.
* Technologies: Project used Software Defined Data Centre (SDDC) stack deployment, vRealize Operations (vROPs), vRealize Automation, Cloud Data Protection (CDP), deployed Active Directory Services for MSVMC on AWS, and CrowdStrike for endpoint protection. Led handoff operations of MSVMC on AWS to CloudOps team for ongoing run and delivery operations.
* Largest Fast-Food Company in Philippines, Multi-Cloud Migration: Directed 15 team members to support US$50M transformation contract. Migrated 300 SAP+1/non-SAP applications across 500 servers to AWS with Azure AD integration for single-sign-on and self-service password reset implementation.
* Leading Global Provider of Agricultural Science & Technology, SAP to AWS Migration: Led Hybrid AWS implementation/transition migration of 1800+ SAP PO interfaces to AWS infrastructure.
* Eyewear Conglomerate, Hybrid Cloud Migration: Directed 30 reports to transition legacy infrastructure/applications to Hybrid Cloud supporting 15-month project within €100M+ contract. Formulated strategy, navigated international compliance conflicts, improved margin by €1M, and delivered GDPR, HIPAA, and PCI compliant project 6 months ahead of schedule.
* Solution Implementations: Migrated ~1200 business/mission-critical applications across 2500 servers to Azure Cloud, shrunk data centre footprint 45%, reducing Capex 80% (€4M), and cutting labour costs 12% over 3 years with no business interruption.
SOLUTION LEADER, HEWLETT PACKARD ENTERPRISE (11/2014-03/2017)
Supervised 15 team members in up to 7 concurrent projects. Leveraged global SOW, SLAs, and standards as baselines to improve solution costs and client outcomes. Initiated/led strategy consulting, governance/architecture reviews, IT infrastructure service enterprise solutions, and IT outsourcing advisory for ITO offerings and Cloud Computing. Reported to Manager, Sales & Solutioning Support.
?*Solution Templates / Successes: Created/implemented 100% standard templates for new opportunities and developed 20+ solution responses/bids up to $10M. Applied consistent technology roadmaps leveraging 95% HPE standard offerings, drove lowest standard technical solutions cost for 75% of solutions, and achieved win conversion rate of 80%.
* Client Engagement / Thought Leadership: Established rapport with client CIOs and IT stakeholders, constructed transformation plans based on business journeys, and articulated technical vision in support of Sales team.
* Sales and RFP / RFQ / RFI Support: Supported internal development of and took lead to develop technical responses. Partnered with Sales to craft messaging. Record of developing technical proposals successful in winning business away from existing vendors.
* Private / Public Cloud Client Solutions: Analyzed client business and technical requirements to assess architecture, design feasibility studies, and deliver architecture blueprints enabling clients to define digital delivery operating model and migrate applications (such as SAP) and on-premises infrastructure to Cloud (private or public).
BEST SHORE CAPABILITY LEADER, HP GLOBALSOFT (04/2012-10/2014) | SERVICE LEAD, WINTEL DELIVERY (06/2002-03/2012)
Managed 12 direct with up 100+ indirect reports to deliver client end-to-end service operations and implementations. Deployed Digital Industrialized Delivery Model standardizing business outcomes across best shore locations. Led development of Solution Artifacts and Collateral for 25 portfolio offerings.
* Wintel Delivery: Led end-to-end service delivery for Wintel and related services, including Security, Audit, and Disaster Recovery for 20+ Fortune 500 clients.
* Client Migrations: Transitioned 15+ clients with 300+ FTEs and US$200M contract values and delivered operational management with CSAT scores of 4+ and NPS improvements of 20 points.
* Delivery Enhancement: Conceived/set up the "infra-garage" setup, a sandbox/lab environment for ITO teams to simulate complex problems and to aid in developing center of competence. Achieved TTO/TTR SLA improvement from 90% to 94% within 12 months and improved SLA availability from 91% to 99% within 6 months.
* Global Best-shore Collaboration: Collaborated with best shore team members from India, Slovakia, Bulgaria, Costa Rica, Philippines, and Malaysia to support operations and project implementations.
* Automation & Digital Delivery: Drove implementation/adoption of intelligent digital automation strategies and digital-generation services delivery models such as "Engineer to Zero" (E2Z) and “Automation Configuration Framework” (ACF) across best shore locations. Reduced operational hours 65%, decreased defects 50%, and lowered app deployment time from 180 to 15 minutes.
* Automation & Global Standards: Updated standards documentation, established best shore operational capability review framework, and drove automation to improve productivity, standardize infrastructure, and achieve operational excellence.
? Global Capability Subject Matter Expert (SME): Represented best-shore delivery operation globally and acted as Capability SME to meet time and budget business integration objectives.
* ISO Recertification: Supported internal/external ISO Audits and successfully achieved ISO recertification.
PROJECT LEAD / SME - WINDOWS TECHNOLOGIES, DIGITAL GLOBALSOFT PRIVATE LTD., (FEB 2000 TO MAR 2002)
Managed rollout of Digital Campus datacenter with Core Infrastructure services based on Windows technologies.
EDUCATION, CERTIFICATIONS, TRAINING AND AWARDS
M.S., Information Systems, Griffith University, Brisbane, Australia
P.G., Diploma, Computer Applications-PGDCA, National Centre for Computing Techniques, India
B.E., Electronics, BMS College of Engineering, Bangalore University, India
ITIL v3 (Expert)/v2 (Master), IT Service Management/Service Delivery | Certified Enterprise Architect, TOGAF v9
Project Management Professional (PMP) Training | Public Cloud Training: AWS, Azure, Google Cloud Platform (GCP)
Meritorious Service Awards (5/10/15/20 year), Outstanding Leadership Award: ITO Hero of the Year, Hewlett Packard Globalsoft, 2011 | Prestige and Performance Award: Star of Digital, Digital Globalsoft Ltd., 2004