Contact Center Quality Officer
Job ID:
647087
13 Nov 2026
Customer Service / Telecalling
Quality / Testing
Jobseekers from any country
- Monitor and evaluate inbound and outbound calls, emails, and chat interactions.
- Conduct quality assessments based on defined evaluation parameters and scorecards.
- Ensure agents follow call handling procedures, scripts, and communication standards.
- Identify gaps in customer service delivery and process compliance.
- Maintain accurate quality evaluation records.
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