Job Description

Contact Center Team Leader

Terhab

Job ID: 647086

14 Nov 2026

Job ID: 647086

14 Nov 2026

Job Location

Riyadh, Saudi Arabia

Experience

3 to 10 years

Qualification Level

Graduate

Job Function

Customer Service / Telecalling

Skillset

team management

Preferred Jobseekers

Jobseekers from any country

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- Supervise and manage a team of contact center agents.
- Monitor daily attendance, punctuality, productivity, and performance.
- Conduct team meetings, coaching sessions, and performance reviews.
- Motivate team members and support employee development.
- Handle escalations and provide guidance to agents.

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