Sales & Technical Support Engineer
Job ID:
636733
19 Aug 2026
Dubai, United Arab Emirates
Engineering
Sales / Retail / Corporate / Business Development
Jobseekers from any country
Job Position – Sales & Technical Support Engineer
Company Name – Hisense
Location: Dubai, UAE
Key Responsibilities
– Manage AMC operations and service execution across the MEA region.
Plan and oversee preventive maintenance activities to ensure optimal system performance.
– Provide technical support for RAC, CAC, and VRF product lines.
– Lead complex troubleshooting, root cause analysis, and resolution of technical issues.
– Collaborate with HQ, service partners, and customers to ensure timely and effective issue resolution.
– Monitor service performance, including SLAs, KPIs, and customer satisfaction.
– Ensure the availability of spare parts to support uninterrupted service operations.
– Deliver technical training and conduct performance audits for service partners.
– Prepare operational reports and identify opportunities for continuous improvement.
– Support new product launches by ensuring service readiness and technical compliance.
– Maintain adherence to company technical standards, safety regulations, and service procedures.
Requirements
– Bachelor’s degree in Mechanical, Electrical, HVAC Engineering, or a related discipline.
– At least 5 years of experience in HVAC after-sales service or technical support.
– Strong technical knowledge of RAC, CAC, and VRF systems.
– Experience using CRM or Service Management systems.
– Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
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