Job Description

Transcorp International

Lady Dispatcher

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Job id: 429010

06 Aug 2022

Job Location

Riyadh, Saudi Arabia

Experience

3 to 6 years

Qualification Level

Graduate

Job Function

Supply Chain / Logistics / Import / Export

Skillset

Experience managing drivers in a logistics industry in KSA

Jobseeker Nationality

Jobseekers from any country

Lady Dispatcher

Job Location : Riyadh

Duties and responsibilities:-

• Coordination with Delivery drivers and helpers to ensure all E-commerce orders allocated to the driver by area is dispatched in full and on time
• Ensure all orders in the warehouse are dispatched, incase of any wrong delivery assigned to driver needs to be reassigned, so orders are left behind in warehouse
• Engage with CS team and Clients team incase of any issues faced by drivers during delivery
• All orders failed by drivers needs to be reported to the dispatcher and should not be failed until approved by Dispatcher after confirmation from the Customer.
• Carry out duties in accordance with trained Standard Operating Procedures (SOPs).
• Tracking and reporting of hours and schedules for staff.
• Manage customer service escalations and interface with driver and customer, where necessary
• Support the Operations Manager by ensuring there is sufficient resourcing for the function, including call outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity.
• Support in the development of a strong culture of health and safety practices and initiatives through the company policy
• Assist with the training of new drivers or team leaders to ensure they have the right knowledge to carry out tasks required.
• Be able and willing to work to flexible schedules/shifts and commit the time required to get the job done
• Daily reports to be sent to the team leader on Drivers allocated to the Dispatcher

Requirements :

• Reliability and trustworthiness, keen sense of accountability
• Excellent communication skills (written and verbal)
• Solid computer skills, especially MS Excel
• Experience managing drivers in a logistics industry in KSA
• Demonstrated problem solving and analytical skills
• Excellent communication and leadership skills
• Organizational and time-management skills
• Ability to make quick and smart decisions under pressure
• Experience in coaching and mentoring others to succeed
• Able to handle long and short term multiple tasks, whilst working in a fast paced, ambiguous environment

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