Job Description

Cader Construction Ltd

Customer Service Manager

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Job id: 366229

10 Jun 2021

Job Location

Bahrain

Experience

5 to 10 years

Qualification Level

Graduate

Job Function

Customer Service / Telecalling

Skillset

Managing, Good communication skills

Jobseeker Nationality

Jobseekers from any country

Customer Service Manager

Job Location : Bahrain

Job details :

• Ownership of full customer service function on development sites from point of sale to final sign-off of property.
• Communicate as required with customers to ascertain nature and validity of reported defects.
• Adminster, compile and continually update the customer service database for all post sale properties to ensure records are current and accurate.
• Co-ordinate the commencement of all remedial work with both customers and contractors.
• Ensure regular updates obtained and managed for all live defects.
• Co-ordinate receipt of customer sign-off and close out of defects.
• Ensure client expectations are met and deadlines achieved for rectification of defects by proactively managing timelines and organising alternative contractors as required.
• Monitoring contra charges and customer care costs, and escalating.
• Analysing and reporting customer defect trends.
• Management of Customer Services Technician.
• Prepare customer service reports as required for senior management review.

Requirements :

• An experienced customer focused professional with experience of working in the house building industry.
• Software competence MS Word, and Excel.
• Any experience of Sitestream Management Information System would be advantageous although training will be given.
• Strong focus on achieving high levels of customer satisfaction, within required timeframes.
• Well organised and systematic approach to work with the ability to multitask.
• Excellent administration skills.

Note : Only shortlisted candidates will be contacted

Interested candidate can apply with your updated resume


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