Job Description

Incident & Request Specialist

X-Shift

Job ID: 641260

25 Sep 2026

Job ID: 641260

25 Sep 2026

Job Location

Saudi Arabia

Experience

2 to 14 years

Qualification Level

Graduate

Job Function

Administration / Commercial Operations
IT - Software
Operations / Back Office Processing / Data Entry

Skillset

technical support

Preferred Jobseekers

Jobseekers from any country

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🌟 Key Requirements
◾ Management & Senior Technical Roles: Bachelor’s degree in Computer Science, Information Technology, or equivalent, with relevant experience in monitoring platforms such as AppDynamics, Site24x7, Dynatrace, Splunk, and ManageEngine, along with SLA/KPI management.
â—¾ Technical Support & Operational Roles: Diploma or degree in Information Technology, Networking, Technical Support, or a related field.
â—¾ Quality & Training Roles: University degree with relevant experience in digital-service quality supervision and evaluations.

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