Dialer
Requirement :
• Minimum 2+ years of experience in WFM - Dialer
• Exposure to Banking domain
• Effective collaboration with the team and stakeholder
• Experience - Minimum 2 years of experience in Dialer(Home country experience will also be considered)
Job Role:
• Handle the WFM tools - dialer for outbound & inbound process for different segments.
• Ensure adherence to campaign requirements in terms modes of Preview or Predictive and Data & Creating New Campaigns based on the Scripts used.
• Maximize outbound dialer efficiency to increase right party contacts & Ensure no disruption to the daily productivity of outbound calling occurs.
• Monitor dialer performance and recommend lead segmentation strategies in support of calling strategies.
• Publish Database MIS, Performance reports & other reports based on client requirement.
• Identify process bottlenecks and build new solutions.
• Consolidating Dialed data & extracting Contractibility along with the Conversion Ratios.
Contract - 1 year
Salary - up to AED 7K
Visa will be provided
📍 Location : RAK