Renjith P Mathew
? Phone: 00971 55 547 3481 ? jithmat@gmail.com
IT Systems Administrator / Application Manager
? IT professional with 15+ years of experience in System Administration, Technical Support and Application Development.
Skills
? Problem Solving ? Decision Making
? Help Desk ? Technical Support
? Analytical Thinking ? Communication
? Access VBA ? Excel VBA & Macros
? VB.Net ? SQL Server
? Office 365 ? Query Writing
? VMWare ? WSUS
? Azure Backup ?
Professional Experience
Tractebel Engineering SA, Dubai
Technical Support Specialist, January 2019 to February 2022
? Installing, configuring, monitoring, and supporting the workstation environment including computers and mobile devices.
? Managing local area networks, installing, and maintaining routers, generating email addresses, and creating passwords and backups.
? Managing user accounts and standard access rights on local Fileservers
? User training on the varied IT Services (Office 365, OneDrive, MS-Teams, SharePoint, etc., when required)
? Thorough completion of tasks associated with Starters, Leavers and Movers
? Provide support, advice and training on conferencing services.
? IT Stock management and reimaging of devices (both hardware and software) as needed.
? The main point of contact between the Key Users and the IT service providers
? Analyzing business operations and the business's computer systems and determining which software applications could improve efficiency.
? Making recommendations on whether to upgrade the existing systems or install new ones.
? Leading the implementation and upgrading of network hardware and software.
? Monitoring the roll-out of new software applications to ensure there are no problems.
? Troubleshooting and resolving any problems with business application software.
? Creating and overseeing protocols and procedures for the use of any new software applications.
? Training employees on the use of any new software applications and maintaining a good work atmosphere.
? Creating, executing, and maintaining company databases.
? Maintaining up-to-knowledge of the latest software developments.
? Collaborating with senior managers to determine business-specific application needs.
? Compiling and implementing application development plans for new or existing applications.
? Leading the application development and supervising the design, testing, and modification stages.
? Demonstrating application prototypes and integrating user feedback.
? Writing scripts and code for applications, as well as installing and updating applications.
? Mentoring junior application developers and providing end-users with technical support.
? Running diagnostic tests and performing debugging procedures.
? Performing application integration, maintenance, upgrades, and migration.
? Documenting application development processes, procedures, and standards.
? Integrating trends in application architecture in application development projects.
In-house Developed Programs:
Project Title: DMS (Document Management System)
This program is used for tracking all the documents which are received and sent from the company. The system will generate a unique Barcode for each document and based on the barcode, the system will save the document in the concerned project folder and it will send the document as email to the concerned person. If the person is working in the office, it will send a link and if the person is working at site, it will send the file as attachment. It will also print a hardcopy, if anyone needed. It will produce several reports for tracking purpose which can be exported to Excel. Developed in VB.Net and SQL Server
Project Title: Inventory System
This program is used to collect the vitals of a PC in the network. It also has a dashboard which shows the summary of Warranty Status, stock by region, Software and Subscription renewals. Agent is installed on all the PCs to automatically collects the update status and applications installed on the PC. Developed in VB.net and SQL Server
Lahmeyer International GmbH, Abu Dhabi
IT Administrator, July 2007 - December 2018
? Administering, monitoring, and troubleshooting of Local Area network in a Windows 2012 / 2008 Server based network with Windows 10 and Windows 7 clients and connecting them to network local printers and servers (Windows NT).
? Providing Technical Support to End Users.
? Installation and Configuration of Wide Format Plotters, Scanners, network printers, device drivers or network software, cabling and connectors, configuring settings etc.
? Securing the systems from virus threats using updated antivirus tools.
? Includes establishing periodic back-up procedures, defining back-up requirements, and following file-store management procedures to ensure security and integrity of computer files/databases.
? Maintains Software licenses and Service Contracts.
? Establishes and updates application upgrade plans on behalf of users.
? Travelling to client sites to help with installs, deployment, and troubleshooting.
? Assistance with training of staff and compiling procedural documentation.
? Maintenance of security policies throughout the network.
Selected Accomplishments:
? Planned, Co-coordinated and installed the network system in new office premises in Abu Dhabi and Dubai.
? Setup and Configured New QNAP NAS and Migrated Data from existing NAS to New QNAP NAS.
Tala Jewellery, Dubai
Network Support, February 2003 – June 2007
? Administering a Windows 2000 Server based network with Windows XP and 98 clients.
? Software Installation, set up, testing and upgrading.
? Supporting user computer-related needs and troubleshooting LAN and WANs.
? Installing and configuring Wireless Access points and Wireless Networks.
? Setting up VPN and Remote Desktop Connections.
? Setting up equipment, installing network printers, device drivers or network software, cabling and connectors, configuring settings etc.
? Includes establishing periodic back-up procedures.
Technical Skills
? Operating Systems: ? Windows 10, Mac OS
? Network: ? Windows 2016/2019 Network
? Packages: ? Office 365, SharePoint
? Project Management: ? MS Project 2013
? Device Management ? Intunes
? Development Tools: ? VB.Net, ASP.Net, MS Access
? RDBMS: ? MS SQL Server, MS Access
? Ticket System ? FreshService
? Anti Virus Tools: ? Crowd Strike, McAfee, Symantec Enterprise Edition
? Backup ? Azure Backup
? Mail Server: ? Microsoft Exchange Server
? Mail Clients: ? MS Outlook
? Virtualization: ? VMWare
? NAS: ? QNAP TVS-1282T
? Plotters: ? HP DesignJet 4000, Rex Rotary MPW2400
Education
Bharathidasan University, Trichy, India
Master of Computer Application, 5/2001
? Major: Computer Application
? Graduated with First Class
Mahatma Gandhi University, India
Bachelor of Commerce, 5/1997
? Major: Accounting
? Graduated with Second Class
Professional Certifications
? ITIL Foundation
? Microsoft Certified Professional 2012 (70-410,70-411)
? Comptia Healthcare IT Technician (HIT-001)
Professional Courses
? Completed CCNA(R&S)
Additional Information
Holding valid UAE and Indian Driving Licenses
Visa Status: Employer sponsorship
Personal Information:
Date of Birth : 03 Dec 1973
Marital Status : Married
Nationality : Indian