NAME Mr. TORRANCE VAZ
DATE OF BIRTH MARCH 18,1987
ADDRESS 201,NEW COSY NOOK CHS,
I.C.COLONY,
BORIVILI (W)
MUMBAI ? 400103
EDUCATIONAL QUALIFICATIONS STD (X) (69%) 12/06/2003
STD (XII) (50%) 09/06/2005
Graduate in Computer application
COMPUTER DIPLOMA IN BASIC ELECTRONICS & COMPUTER HARDWARE
INDIAN PASSPORT L3073066
LANGUAGES FLUENT IN WRITTEN & SPOKEN ENGLISH, HINDI SPOKEN, MARATHI SPOKEN, GUJARATI SPOKEN
E-MAIL torrancevaz@gmail.com
WORK EXPERIENCE • Tech Mahindra Business Solutions Ltd. (11-08-2016 TO 26-10-2016 )
• Convergys Stream Pvt.Ltd ?( 16-7-2015 TO 9-7-2016)
• Serco Global Services (16-07-2014 TO8-3-2015)
• COMPLETE CHEMIE CORPORATION (2-1-2013 TO-24-6-2013)
• LANCOMP NETWORK SOLUTIONS (1-7-2012 TO30-12-2012)
• HP ON CLIENT SITE SERCO (16-7-2010 TO 9-6-2012)
• AGILISYS IT SERVICES PVT.LTD (1-11-2008 TO 16-7-2010 )
HOBBIES SWIMMING, FOOTBALL, TRAVEL.
CONTACT NUMBER MOB : +919920217304 +971 588525949
LANDLINE : +912228912129
Summary of Skills & Experience
Key Areas of Exposure: 24X7 customer support and problem resolution with first and second line support.
Key Tasks handled:
Website monitoring: To check for availability of, high response time, URL sequence (by front end/ip address).
Server Monitoring: Server monitoring of various servers (File/Database/Application web servers etc,) for availability of free disk space, various critical services like MS-exchange, DNS, and SQL.
Network Monitoring: For availability of various network devices like routers, firewalls, switches, bandwidth utilization, also including LAN/WAN and network topology.
Service Desk: Service desk calls out of office hours (GMT) and on weekends.
Analysis: Site traffic analysis to understand usage patterns of webpage.
Marketing and Sale: Glass lined reactors & Storage tanks.
Telephonic Verification: Card transactions with customers of debit cards also removal of card blockers.
Technical Support: laptops & desktop pcs via remote access & telephonic support calls.