JYOTHI DILSHAD
HUMAN RESOURCE OFFICER
CSM NAGAR, HOUSE NO 171, EDAPAZHANJI, TRIVANDRUM, KERALA - INDIA 695010
•Contacts: 00919961662620 • http://www.linkedin.com/in/jyothid • jyothidg@gmail.com• Skype: Jyothi Dilshad
Dynamic career of 12years of experience that reflects rich UAE & Indian experience in Administration and HR. Expertise in administering daily operations, recruitment, training, staff development, employee relations, team management, staff retention and quality assurance. A forward thinking person with strong communication & analytic skills. Well organized with a track record that demonstrates self motivation & creativity to achieve corporate and personal goals.
Areas of Expertise include:
? Administration ? HRIS ? Pay Administration
? Customer Relations ? Facilities Management ? Social Media
? Recruiting & Training
? Absence Management ? MIS Reports
? Equal opportunities ? Communication
? Vendor Management
EXPERIENCE & NOTABLE CONTRIBUTIONS
Hari Group, UK based consultancy services, Regional office-Trivandrum • 2014-2018
HR / ADMINISTRATION OFFICER
Setting up & heading the administration and HR function managing day to day operations. Ensure timely recruitment of new employees into the business from the initial job offer made through to their induction into the company including offer letters, contracts, accommodation, visa & travel arrangements. Dealing with all employment issues of the firm. Advising on disciplinary and grievance procedures.
KEY ACCOMPLISHMENT:
• Negotiated new contracts with vendors, saving Rs120K to marketing department
• Recruited and trained over 30 marketing and sales specialists, improving overall sales targets by
24% while maintaining 86% in employee retention
• Developed & maintained HRIS database
Trivandrum International School • IB World school, Trivandrum , Kerala • 2008 - 2014
ADMINISTRATIVE SUPPORT & SECRETARY TO THE PRINCIPAL
Provide complete operational support to the Principal & Director of the School. Being the first point of contact for all parents on student related issues & school staff for all HR related matters. Assist in recruitment process, draft job adverts,produce job specifications, review job application & short list. Deal with HR related issues such as annual/ maternity leave, absence management, flexible working request, time sheets etc on daily basis . Draft and issue routine emails, memos, circulars etc on behalf of the Principal and Management.
KEY ACCOMPLISHMENT:
• Established equal opportunities in the workplace by maintaining high level of professionalism and confidentiality.
• Directed cross-functional teams using interactive and motivational leadership; acknowledged for
leading & mentoring 6-8 team members to achieve resource wise productivity and optimization.
• Digitized paper based documents (staff handbooks, formats etc) & introduced common work flow platforms to route information thus reducing 40% paper consumption and encouraging an
environment friendly work space.
JACKY'S GULF FZE , Jebel Ali, Dubai -UAE • 2002 -2007
ADMINISTRATION -SALES COORDINATOR
Support ERP team in developing purchase, sales & inventory master database. Coordinate complete sales order cycle from order to cash for the export sales division. Liaise with free zone officials/ Ministry and prepare shipping documents /contracts as per UAE rules & regulations. Generate monthly MIS reports.
EDUCATION
Diploma in Management
IGNOU | New Delhi, India
Master of Science, Botany
MG UNIVERSITY | Kerala, India
Bachelor of Education, Natural Science
MG UNIVERSITY | Kerala, India
IATA, Diploma in Air Fares & Ticketing
IATA/UFTAA | Geneva, Switzerland
PROFESSIONAL SKILLS
Interpersonal skills Microsoft Office
Organization & Prioritization ERP
Analytic thinking HRIS
Team Leadership
Conflict Management
Decision-making
REFERENCES
Mr. Srinivas Naidu
Principal, AMITY School
(Ex-Principal,Trivandrum International School)
Dubai UAE
Contact: +971528309737
srinivasnaiduk@gmail.com
Ms. Marina George
Managing Director,
Hari Group
Trivandrum, Kerala
Contact: +447482396570
marina@harico.in