Salman A Farooqui
Male, 31 Years
MBA, Cardiff School of Management-UK (2007-08)
B. Com (Hons), Aligarh Muslim University, India (2003-06)
Contact: +91 882 690 7217; farooqui.salman@gmail.com
Profile Summary • Proven experience in Business Development, managing Large Projects & Cross Functional Teams
• Pioneered methodologies for Performance Reporting-KPIs & Solution Development at Sodexo
• Excellent Communication skills, which augment client relationships & Business Development
• Expert in developing PowerPoints, Process Flows, Project Plans, P&Ls and Performance Reports
• Scored Merit – 61% in Dissertation at the Cardiff School of Management-UK
• Attended Dale Carnegie – Consultative Selling workshop and certified Solution Development Professional from Sodexo; IELTS: 7.5/9
PROFESSIONAL EXPERIENCE
AON Global Insurance, Noida Manager - Risk Managed Accounts Nov ’16 - Ongoing
Roles & Responsibilities Business Development (BD)
? Generating demand for Aon-Global’s risk mitigation solutions by identifying and connecting with new business opportunities (CXOs), following the entire sales cycle
? Respond to RFPs/RFQs by conducting detailed analysis of T&Cs and conduct extensive research deliver most suitable Risk Mitigation Solution
Account Management
? SPOC for the leading insurers and Aon-Gobal’s strategic corporate accounts, leading negotiation with the CXOs to develop customized Risk mitigation solution
Projects Team Management
? Implement robust performance management and training processes for the management trainees i.e. Project 50 team to foster Business Solution Development skills and to achieve outstanding CSAT
Communication Campaign - BD
? Conducted research on Hospitality & E-commerce industries to identify the risk exposure(s), presented industry specific reports to the CXOs to generate demand for Risk Mitigation Solutions
? Generating awareness through Newsletters, Presentations, Social Media, Seminars/Social events etc. about the risks associated in their respective businesses i.e. Hospitality, Automobile, Event management, Financial institutions etc. (IHG Hotels, Hyatt, Paytm etc.)
PREPARED FOR CIVIL SERVICES EXAM- UPSC
Resigned from Sodexo voluntarily (UPSC) Appeared in Aug 2016 and Aug 2017 Exams April ’15 – Sept ‘16
Aptitude; Geography; Polity; International Relations & Trade; Macroeconomics; Current Affairs; History etc.
April 2015 – Sept 2016
PROFESSIONAL EXPERIENCE
Sodexo: Retail & Procurement, Noida Account Manager – National Large Accounts March ‘11 – March ‘15
Roles & Responsibilities National Large Accounts (NLAs)
? Responsible for new Business Development and Operations Management of National Large Accounts (NLAs) with Pan India operation in 9+ cities
? Managed excellent relationships with clients (CXOs); SPOC for client’s Indian management & Global management i.e. France, Australia & Singapore
Business Development
? Identified key contacts and initiated relationships through Social Media, Events & Networking
? Conducted Primary & Secondary Research, Qualitative Analysis, SWOT Analysis, P&L Analysis Competitor Analysis etc. to develop customized solutions for NLAs
? Generated business more than INR 210 Million by selling customized solution to clients like IBM, Cipla, Cocentrix Daksh etc.
Marketing and Communication
? Developed Marketing Strategy based on 4Ps of Marketing and Porter’s Five Forces
? Gained consumer insights through, User Need Survey, Buying Trend, Qualitative Analysis, Market analysis, suggested strategies to improve CSAT, footfall and promotional campaigns
Performance Management
? Converted NLAs from scattered reporting to Structured ‘Measurable Outcomes’ reporting based on KPIs; resulted in successful NLAs retention i.e. IBM, Wipro, HUL etc. worth INR 450 Mil+
Teams Management
? Led a team of 5 Operation Managers, 8 Unit Managers and Executives to execute services in-line with the agreed KPIs and SLAs
? Responsible for mobilizing cross functional teams to respond to RFPs/RFQs and Business Solutions development. Teams involved were Operations, Marketing, Legal, Procurement & IT etc.
Budget Management
? Managed P&L worth INR 160 Million and responsible for Projections, Revenue generation, Cost control, GoP, Pricing, Promotions & DSOs
Projects ? Created methodology to build ‘Customized Business Solutions’ i.e. ‘Design’ the solution, ‘Management’ of Service Deliverable & ‘Deliver’ Measurable Outcomes
? Pioneered communication strategy through Digital Media/LEDs, eNewsletters and Printed Teaser Campaigns at IBM India in 6 cities
? Implemented Business Performance Reporting (KPIs) mechanism at Large Accounts i.e. IBM, Wipro, TATA motors, HUL etc..; Managed resistance through ‘Change Management’ sessions
? Transition Mgmt: Implemented Sodexo’s largest Retail Solution at IBM sites in 6 cities through 6 internal cross functional teams & third party suppliers i.e. Food Brands & Digital Marketing
? Laid down the Process flow for Procurement Management Framework (PMF) by connecting 3 separate entities i.e. Sodexo, Client and 3rd Party Suppliers
? Implemented Hygiene & Food Safety’s (H&FS) Global Best Practices through IBM’s Integrated Health Services (US) & Sodexo’s H&FS global team-France; led teams to accomplish ISO 22000
PROFESSIONAL EXPERIENCE
Conduit – Vodafone UK, Cardiff Customer Service Representative Sept ’08 – July ‘10
Roles & Responsibilities Account Management
? Constantly interacted with Vodafone-UK’s‘ high value customers’ accounts(Top Most Revenue Generators) to resolve issues/queries & other support services via voice and written communication; augmented customer satisfaction and retention level
Cross Functional Teams
? Effective liaison with cross functional departments i.e. Collection, Delivery, Retention & Technical departments to resolve customer issues/queries as per TAT targets
Channel Partners
? Resolved queries and issues from third party channel partners i.e. Phones 4 U and Carphone Warehouse to augment sales and to facilitate smooth transition for new customers
Projects ? Conducted Primary Research on Vodafone’s existing customers along with competitor analysis, which facilitated Vodafone UK to launch new Price plans, changed Cooling off Period, updated Handset Return Policy and a dedicated team to manage new set of customers
EDUCATIONAL QUALIFICATIONS
Course: MBA 2007 - 08 Cardiff School of Management, University of Wales-UK
Dissertation: Title: Managing Change at Maruti Suzuki India Limited
Conducted research based on ‘Survey Method’ for Primary Data Source (In-depth semi-structured interview, questionnaires, observation and documentary analysis) and secondary data source (books, journals, articles, etc.)
Academic Project in Germany (Berlin & Frankfurt): Title: Market research on German computer market
Analyzed business environment required for Business Development including cost of financing, inflation, discretionary income, and GDP etc; Studied consumer behaviour, PC Market analysis, Competitor Analysis and PEST Analysis
Course: B. Com (Hons) 2003-06 Department of Commerce, Aligarh Muslim University, India
Subjects: Accountancy, Business Environment, Economics, English, Information Technology, Management Accountancy