Dear Hiring Manager,
Based on my strong interest to further enhance my potentials and contribute to the organization’s success, I am submitting this letter to express my application for any available position in your reputable organization. Enclosed is my resume that depicts my experience and credentials for your review.
I previously worked for Cyber City Teleservices an IQOR company. My 11 years of extensive experience in the call center industry includes queue management, forecasting, capacity planning, project management and call handling both sales and customer service. I possess strong knowledge on MS office applications (Word, Excel, Power Point and etc.) and work force tools such as CMS, CUIC (CISCO) and TeleOpti.
I am well organized and result driven with good communication and coordination skills. Working in a call center industry improved my interpersonal skills which allowed me to work with people from different social backgrounds and cultures. Also, handling a group of analyst and capacity planners allowed me to improve my skills both as a team leader and member.
I am hoping for a positive feedback and I look forward to hearing from you soon.
Sincerely,
Leah May Ochada