An accomplished Supply Chain & Logistics certified professional with M.B.A, holding 18 years of successful proven track record of managing projects, end to end supply chain, logistics, global procurement, shipping / transportation, order management (sales/purchase), inventory & warehouse management, exports & imports, Documentation, customer & supplier management for the wide range of multinational manufacturing & trading Industries in G.C.C with operations spread across the region, Middle East, Africa, Europe, Asia, and the USA.
OBJECTIVE: Aspiring for a challenging role in a progressive and dynamic organization where I can leverage the experience acquired over the year’s and work towards the organization's success.
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KEY SKILLS
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• Project Management
• Supply Chain Management
• Logistics Management
• Facilities Management
• Global Procurement and Purchase
• Global Shipping and Transportation
• Exports and Imports Management
• Order Processing / Order fulfilment / Order to Cash Management
• Customer and Vendor / Supplier Management
• Warehouse, Inventory, and Distribution Management
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CORE COMPETENCIES
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• Ability to work across different functions (Sales, Supply chain, marketing)
• Attention to detail and Problem-solving,
• Multi-Tasking, continual learning / improvement, analytical thinking and accountability.
• Demand Forecasting, Budgeting & Cost control
• ERP implementation, familiar with LC & Incoterms, and shipping documentation.
• Process mapping / improvement, establishing SOP’s, and setting KPI’s.
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EDUCATIONAL QUALIFICATIONS
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• Masters In Business Administration (M.B.A) from Osmania University, Andhra Pradesh, India
• Certified Logistics & Supply Chain Professional from American Institute of Business Management – U.S.A.
• Project Management from American University – U.A.E.
• Good ERP knowledge; Functional experience and implementing ERP in a manufacturing environment.
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INDUSTRIES WORKED WITH
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• F.M.C.G / Consumer Goods
• Chemical Mfg & Trading
• Educational / University • HVAC and Engineering Parts
• Oil & Gas and Petroleum
• Industrial Chemicals • Water Heaters
• Iron & Steel
• Shipping / Freight Forwarding
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WORK EXPERIENCE
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? AURAK – (U.S.A based organization in U.A.E). | JUL 2017
LOGISTICS MANAGER
ROLE: Reporting to the vice president with 10 direct and 53 indirect reportees. I am responsible for the entire Logistics, Global Procurement /Purchase, Shipping, Order fulfilment(order to cash mgmt), Warehouse/Inventory, Transport operations & Distribution. Additional responsibility includes managing new Projects, Facilities Management, Real Estate, Construction, Overseeing facility maintenance, safety & security operations of the organization.
• Designed &implemented logistics operations in ERP/CRM, and setup KPI’s/SOP’s/processes with the stakeholders.
• Managed Logistics operations including raw material planning, scheduling, monitoring stock levels, warehouse & inventory mgmt. global shipping / transportation, distribution and provided support services.
• Accountable for order to cash process and reverse logistics including rising quotations, purchase/sales orders, invoices, establishing PB, L/C’s, customs documentation, and documents related to 3PL & 4PL business.
• Effectively managed communication with stakeholders for quotation & pricing, escalated & resolved pricing issues related to customers, suppliers, freight forwarders including distribution cost with a focus on cost cutting
• Quotations & Contract Management, Quality compliance, renewals, insurance coverage, and update Management.
• Forecast, budget, and place orders with vendors, track material/stock movements, and update stock registers.
• Logistics closing on monthly, quarterly, half-yearly and yearly basis, and resolve the disputes arises if any.
• Conduct team building events with the staff, train, develop skills, and set up KPI’s to measure their performance.
• Ownership of complete logistics cycle and its associated domains from the point of initiation till execution.
? RHEEM MANUFACTURING CO – U.A.E / U.S.A | MAY 2012 TO JUNE 2017.
(A worldwide leader in manufacturing Residential & Commercial Air Conditioners, Heating System & Residential Water Heaters under Rheem, Ruud & Raypak brands in the U.S.A having its operations & factories spread all over the world)
AS AN REGIONAL SUPPLY CHAIN & LOGISTICS MANAGER. ( UAE BRANCH)
ROLE: Reporting to CFO with 2 direct & 19 indirect reportees. I was responsible to manage operations from Dubai office and provide end to end Supply Chain, Logistics, Order processing, Administrative & Commercial support to 32 key customers, dealers, retailers, & distribution hubs in the region. In addition, oversaw operations involving demand forecast, raw material planning & procurement operations with 19 factories, suppliers/vendors spread across the Middle East, Europe, Asia, & U.S.A regions.
ORDER PROCESSING/FULFILLMENT, CUSTOMER ENGAGEMENT & EXPORT OPERATIONS:
• Managed portfolio of several dealers, key customers, and retailers in the Middle East, Europe, Asia, & U.S.A regions.
• Single-handedly managed effective order management cycle from order to cash till delivery applying a holistic approach to capacity utilization, manufacturing cycle time, Inventory cost & time to market.
• A key contributor to Organization’s objective of on-time product delivery through constant interaction with the customer and internal stakeholders spread across various geographies.
• Developed new business from existing clients and raised new business opportunities and identified potential growth markets in collaborating with clients. Managed logistics sales targets and supported company P& L.
• Ownership of the resolution of escalated queries, complaints from customers/suppliers on order, supply, delivery, and warranty. Monitor and troubleshoot Logistics events effectively.
• Manage all the documentation from inquiry level to finalization of order such as Pro-forma Inv, PL, B/L, CO, duty exemption documents, and complete L/C documentation required for clearance & product Delivery.
GLOBAL PROCUREMENT, PURCHASE & IMPORTS OPERATIONS:
• Effectively managed Global Procurement and local purchase of bought out components and spares for all the geographies. Floating inquiries, preparing PO’s, negotiating discounts, TOD’s & arrange FOC parts.
• Accountable for procurement operations performance; processes and practices covering operations; budget and cost management and schedule management.
• Forecasting procurement workload; allocating/coordinating and managing resources/support and, when required, directing procurement operations consistent with laws, regulations and company and division policies, standards, contract agreements and project-specific circumstances.
• Developed procurement strategies, managed procurement of 50+ diverse finished products (local & international brands) from 19 factories spread across the Middle East, USA, Asia & Europe. Designed STA's and LTA's with suppliers/factories, established contracts, managed price renewals and amendments as per business requirement.
• Played a critical role in procuring quality products on time, managed stock levels without effect on cash flow, identified various local & international suppliers for material procurement which effectively resulting cost reduction
• Constantly work on process improvement in Global Procurement, Purchase, and imports which resulted in shortening the time involved in the order process, production, documentation, customs clearances & delivery.
• Follow Local & International laws, arrange documentation, LC’s, PB, shipping guarantee & Customs clearances.
RAW MATERIAL PLANNING, DEMAND PLANNING & SUPPLY FORECASTING:
• Periodic & Seasonal Demand planning in coordination with the respective country-specific Sales team spread across 32 countries. Responsible for the Production & Raw Material planning of all the 19 Factories based on the net sales requirement, the Production capacity of the 19 factories & the criticality of the sales requirement from various countries. Allocate production schedules based on the Customer Requirement, Criticality of the order, cost-effectiveness and the production capacities.
INVENTORY MANAGEMENT & WAREHOUSE OPERATIONS INCLUDING 3 PL:
• Effectively managed inventory levels at WH in alignment with the demand & restricted oversupply of goods. Managed cost efficiencies & excess inventory of Distribution hubs & warehouses by scientific planning periodic reviews. Managed optimum stock level at the warehouse for production & guaranteed stockholding of inventory for unforeseen demand or supply gap. Constantly monitoring & bridge the gap arising between production & delivery through ERP, and manage WH operations.
LOGISTICS AND SHIPPING:
• Identify apt mode of shipping (Land, Air&Sea)based on the criticality & look for cost-cutting opportunities
• Consolidate and plan orders to optimize container space by process improvement resulting in better profitability.
• Managed all process & documentation related to ETD/ETA of vessels/shipment tracking, Insurance, cargo arrival notice. Customs clearance, B/L, AWB, on time system updating and update customers.
• Track the shipments, arrange insurance, follow-up for cargo arrival notice- B/L- AWB and D/O, arrange customs clearance, and update customers/warehouse staff about cargo arrivals.
SALES SUPPORT:
• Identified growth areas across geographies & collaborate with the sales team to ensure consistent growth is attained per territory. Assisted sales team in attaining strategic objectives and drive sales volumes from mapped Geographies and Key Accounts.
• Prepare forecast of orders per month, budgets and reports related to Sales / Purchase / Revenue and Inventory.
OTHER SERVICES:
• Maintain accuracy of revenue forecasted & execute orders to close the revenue as forecasted each month.
• Regular meetings with suppliers & team members assess and improve work processes through the functions.
• Effectively communicate with all customers, suppliers and Internal Departments. With the special focus on products, and follow up with Technical and Marketing departments for product clarifications, and with the Sales team to support sales revenue activity and with Accounts department for commercial transactions.
• Prepared annual staff appraisals, set KPI's, train and develop the team members, lead the team to handle customer service efficiently. Supervise the staff who handles the direct & various operations, motivate & build relations across all internal areas and ensure we create a "one team".
ACHIEVEMENTS:
• Worked from the startup of the company in Dubai, provided administrative & commercial support in setting up business-unit, assisted in setting up business strategies, process mapping, KPI/s, SOP’s, and supported P&L.
• Conceptualized, designed & mapped the entire Supply Chain and Logistics operations/process with 32 dealers, key customers, Freight forwarders, inspection agencies and 19 factories / key suppliers located all over the world.
• Effectively managed and transformed Supply Chain & Logistics department from the cost center to profit center.
• Scaled up order fulfillment from ” 0 to $ 197” Million & procurement from “0 to $ 135” Million within few years.
• Achieved a reduction of 26%of freight cost & 7% on Pre-Shipment Inspection resulting cost efficiency.
• By better negotiation achieved $ 3 Million discounts, 2% TOD’s which assisted better bottom-line(P&L).
• Executed 10,000+ FCL shipments excluding LCL and air freight shipments on time and without any delays.
• Removed bottlenecks in arranging Containerization, Order placement with overseas suppliers to facilitate 24x7 shipping & helped reduce the turnaround time to few hours from earlier 3 to 4 days.
• Successfully managed business operations with overseas customers/suppliers having different time zones.
• Best Logistics & Supply Chain Manager appreciation from dealers, key customers, project owners & from HO.
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? K.C.R.E.C – MH GROUP OF COMPANIES, SHARJAH, UAE | SEPT 2009 UNTIL APRIL 2012.
(Kuwait Commercial Real Estate Center (KCREC) is one of the largest private business group in the GCC region having interest in Real Estate, Construction, Hotels, Trading, Refrigeration & Heating, Manufacturing HVAC’s, Iron & Steel)
AS AN EXECUTIVE PROJECTS / LOGISTICS.
ROLE: Reporting to Chief Financial Officer of the group at Head Office in Sharjah, with 15 member team, I was responsible for providing complete Logistics, Global Procurement, Shipping, Administrative, and Commercial support to the projects & for the real estate unit, and manage 3 warehouse operations.
• Manage projects, Liaison with consultants, contractors, suppliers, customs & ports, bankers, inspection agencies & other government and non-government organizations, and executed the projects much before the deadlines. Assisted management in setting up new office/sister company in UAE, drafted legal agreements between project owners, consultants, contractors, suppliers and finalized the deals with the approval of CFO.
ACHIEVEMENTS:
• Executed the projects much before the deadline and within the budget, and supported the bottom line P&L.
• Slashed 12% on land transportation,15% on shipping cost & managed 3 warehouses with less operational cost.
• Negotiated $ 530k discounts with the stake holders and increased profit margins.
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? QATAR SHELL & QATAR PETROLEUM | JUNE 2008 TILL AUG 2009.
(Associated through the subcontractor Airlink International-Qatar for the Japan Gas Corporation(JGC) & Chiyoda Hyundai Corporation (CHC), Qatar in order to provide Logistics support to the Oil & Gas project “Gas To Liquid” which belongs to Qatar Shell & Qatar Petroleum, Ras Laffan, Qatar).
AS AN PROJECT ASSISTANT / LOGISTICS, TRANSPORT & SHIPPING.
ROLE: Reporting to the General Manager of the company and also the Project Logistics Manager ( Japan Gas Corporation) with 42 member team. I was responsible for the global shipping/transportation of goods( FCL / LCL / breakbulk) by air/sea/land from overseas suppliers to the project site by arranging duty exemptions, customs clearances, fleet operations (pickups, trailers, low bed & multi-axle trucks), and deliver the cargo(on time) to the project site complying to project rules.
ACHIEVEMENTS:
• By planning cargo movements & by better negotiation, slashed 23% freight cost & 7% cost of land transportation
• Planned & organized cargo movements through pickups, trucks, trailers, multi axles & Low bed trucks and reduced operations turnaround time to 1 day from 2/3 days.
• Organized truck movements to off-load break bulk shipments under tight deadlines & avoided port demurrages.
• Received training in Dangerous Cargo handling and certification in Health, Safety, and Environment and trained all the staff (6 supervisors/36 drivers) to handle project deliveries & hazardous cargo shipments safely and staying current with HSE & other project regulations.
• Designed KPI’s to gauge staff performance, framed SOP’s to follow and managed transport/shipping operations to/from the project site with "zero accidents" as required by the project.
• Successfully managed the operations with a fleet of 18 own vehicles, managed fleet maintenance, licenses & renewals, insurance and accident claims, etc. Prepare the budget for vehicle maintenance on regular basis.
• As part of project requirements, setup IVMS speed monitoring system in each vehicle monitored truck movements, train the drivers not to violate the speed limits, and update project team with the reports on regular basis.
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? SHARJAH & KUWAIT MANUFACTURING COMPANY- SHARJAH, UAE. | AUG 2003 TILL MAY 2008
(Sharjah & Kuwait Manufacturing Company (SKM) is part of Mubarak Al Hassawi Group of Companies managed by Kuwaiti Commercial Real Estate Centre Co. One of the leading HVAC manufacturing company in GCC with SKM Brand)
AS AN COMMERCIAL / LOGISTICS OFFICER.
ROLE: I was responsible for managing a portfolio of dealers, retailers, key customers, in the Middle East, North Africa and Asia-pacific regions, manage warehouse operations, coordinate with cross-functional departments (sales, production, purchase, finance, quality control, dispatch section), and other parties such as shipping lines, transporters, bankers, inspection agencies ( BV/Intertek/SGS) and execute the orders as per INCO, Commercial terms, International and local laws.
ACHIEVEMENTS:
• Was a Strategic and Key member in implementing ERP- Baan in the organization.
• Slashed 12% shipping cost on sea/air/land shipments by better negotiation with shipping lines & planning deliveries.
• Successfully managed order to cash and executed sales orders worth Aed 950 Million.
• Successfully executed orders related to the projects “ American Military base in Iraq and Sudan”.
• Streamlined order forecast process from dealers, customers & sales force, formulate it into ERP system enabling internal departments to schedule production, align inventory, and secure raw materials from vendors respectively.
• Managed all Logistics & supply chain operations in E.RP.(BAAN) such as registering product codes, preparing quotations, registering sales/purchase orders, processing & monitoring production orders/work orders, work in progress, checking QAQC approvals, generating/releasing out bonds for dispatch section to deliver cargo. Also, managed back orders, Inventory control, demand & supply, stock replenishments, raising D/N, Invoices etc.,
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? WEST STAR SHIPPING SERVICES LLC, DUBAI, UAE. | JUNE 2002 UNTIL JULY 2003.
(One of the leading shipping/freight forwarding company in Dubai, UAE.)
AS AN SENIOR EXECUTIVE IMPORTS & EXPORTS – (SHIPPING OPERATIONS)
ROLE: I was responsible for managing AIR/SEA/LAND shipments (Inbound / Outbound). Arrange freight negotiations & bookings with shipping lines, NVOCC agents & Ship Chandlers. Issue delivery orders, B/L, AWB, prepare other shipping documents on behalf of customers, arrange customs clearance and delivery.
ACHIEVEMENTS:
• Started my overseas career in this company. Quickly learned shipping aspects related to AIR/SEA/LAND/RAIL shipments, learned technicalities related to freight bookings/ freight negotiations with shipping lines/ship chandlers.
• Successfully managed cross trade shipments and container movements by coordinating with load port & destination agents. Issued delivery orders, B/L, AWB and TCN’s, and arranged customs clearance adhering to the customs rules.
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? SREE RAYALASEEMA DUTCH KASSENBOUW LTD., A.P, INDIA | JULY 1999 UNTIL MAY 2002.
(Sree Rayalaseema Alkalies & Allied Group involved in the manufacturing of various Fast Moving Consumer Goods, Industrial Chemicals, Water treatment chemicals & etc., having its exports & imports operations all over the world).
AS AN EXECUTIVE – EXPORTS & IMPORTS.
ROLE: I was responsible for coordinating with customers, dealers, retailers, factory, shipping lines, transporters, bankers, dispatch section and prepare complete documentation related to Customs/Shipping/Banking, and arrange the delivery of goods to customers. Also, manage duty exemption in the form of DEPB/DEEC schemes.
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OTHER COURSES________________________________________
• Received in-house corporate training in the USA on Project Mgmt, Logistics, Supply Chain & Negotiation skills.
• Diploma in Computer Accounts (Tally, Focus, Profit, Ace – Accounting Software / Packages from India )
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HOBBIES ________________________________________ Playing cricket, football, watching movies, listening to music and traveling.
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PERSONAL DETAILS
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• Gender : Male
• Marital Status : Married
• Nationality : Indian
• Visa Status : NA
• Current Address : India
• Contact Details : 0091 6301310805 • Age : 42 years
• Languages : English, Urdu, Hindi
• Passport : Valid Indian Passport
• Driving License : Valid UAE driving license.
• Notice Period : 1 month
• Relocation : Any GCC Country.