CAREER OBJECTIVE
A challenging position enabling good utilization of my skills and simultaneously prompting of new ones, thus contributing effectively towards the progress of the organization and my career development as an efficient administrator.
PROFESSIONAL SKILLS
Multi-department coordination (eg. billing ,insurance, and customer care)
Extensive experience in managing customer-care departments
Front office and back office administration
Strong work ethics, committed to excellence and willing to learn
IT SKILLS
MS Office – MS Excel, MS Word, MS PowerPoint
ACCREDITATION EXPERIENCE
JCI-Narayana Hrudyalaya, Bangalore
Worked with the NH team during the JCI preparatory and audit phase (Feb 2014)
NABH-Santosh Hospital, Bangalore
Involvement in Process Mapping of NABH essential Documentation & NABH facilitatory classes for staff training (Aug – Sept, 2012)
WORK SUMMARY
ORGANIZATION
DESIGNATION
DURATION
Middle East Hospital
Coordinator (PR, Front Office and In Patient)
May’17 - Present
Columbia Asia Hospital
In Patient Coordinator
Aug '15-Feb'16
Dr Sunny Medical Center
Facility Administrator
Jul'14-Jul'15
Narayana Hrudalaya
Senior Operations Executive, Patient Relations
Sep'13-Jun'14
EDUCATIONAL QUALIFICATIONS
COURSE
COLLEGE
YEAR
AGGREGATE
Masters in Hospital Administration
AIHS, Bangalore
2013
70%
B.E (Biomedical)
DSEC, Trichy
2011
85%
XII STD
AHSS, Pondicherry
2007
80%
X STD CBSE
Asian School, Bahrain
2005
75%
WORK EXPERIENCE
? Coordinator (PR, Front Office, In Patient) ,Middle East Hospital, Bahrain May 2017 to Present
? Coordinating the day to day activities including IP admissions & discharge
? Addressing and resolving customer issues
? Formulation of departmental policies based on NHRA guidelines.
? Coordinating between staff of internal and external departments to ensure patient relations are managed
properly
? Providing relevant training to new employees regarding Medical Terminology, Hospital Information system and patients service etc .
? Day to day recovery of payments and maintain records for overdue payments for Inpatients.
? Keeping the admitted patients next of kin updated on their daily increased billing status.
? Keeping the management informed of significant customer related incidents during the shift.
? Managing all kinds of Front office work.
? Providing relevant estimates in all kind of planned & unplanned admissions and surgeries.
? InPatient Coordinator,Columbia Asia Hospital, Bangalore August 2015 - Feb 2016
? Coordinating the day to day activities.
? Addressing and resolving customer issues
? Arranging patients admission / discharge, billing & OPD registrations.
? Maintain bed management and securing bed for International patients.
? Providing relevant training to new employees regarding Medical Terminology, Hospital
Information system and patients service etc .
? Day to day recovery of payments and maintain records for overdue payments for Inpatients.
? Keeping the admitted patients next of kin updated on their daily increased billing status.
? Keeping the management informed of significant customer related incidents during the shift.
? Managing all kinds of Front office work.
? Providing relevant estimates in all kind of planned & unplanned admissions and surgeries.
? Maintain online data for inpatient briefing.
? Maintaining records of VIP movements.
? Facility Administrator, Dr. Sunny Medical Centre, Bangalore July 2014 – July 2015
? Working closely with the team to support programs and initiatives at clinics with specific focus on adding value in the long term.
? Working with our on ground staff at Clinics to understand their requirements at an individual clinic level.
? Handling patient concerns & complaints
? Provide administrative support to all Consultants.
? Maintain databases and correspond with vendors and clients, gather and organize data for claims and hospital audits.
? Senior Operations Executive Patient Care Relations September, 2013 – July 2014
Cardiac Specialty Wing, Narayana Hrudyalaya, Bommasandra, Bangalore
? Coordinating IP admissions & discharge
? Patient transfer & handover
? Handling patient concerns & complaints
? Insurance/ TPA handling
? Manager on Duty rounds – Emergency admissions, Death handling, RTA, MLC
? Feedback analysis on the data given by the patients
? Involvement in hospital committee meeting
? Maintaining TAT for admission and discharge
? Arranging patient’s admission / discharge, billing & OPD registrations.