Goal-oriented management professional offering over 15 years of success in designing & implementing strategic IT solutions, Cyber Security Management, Network Administration, and Team Management. An impeccable career in providing governance & security consultancy to multiple clients; Subject Matter Expertise in developing and enforcing Information Security policies, procedures, and standards; ensuring compliance through adequate training programs and periodic security audits.
Key Impact Areas
• IT Operations Excellence
• Information Security and Cybersecurity Management
• Infrastructure & Application Project Management
• Stakeholder Management
• Cross-functional Team Management • Incident/ Change/ Risk Management
• IT Data Governance & Strategic Planning
• Training & Development
• Client Relationship Management
• Enterprise Resource Planning (ERP)
Executive Profile
• Proficient in analyzing IT/ Cyber Security Gap, facilitating IT Security, and IT Infrastructure establishment initiatives
• Rich knowledge of running SOC Operations including verticals like Vulnerability Management, Endpoint Protection, Ant-Spam, Threat Hunting, and Threat Intelligence
• Established IT divisions from scratch, involving the design of strategy & execution roadmap, objectives, and operating procedures
• Articulate Leader with notable success in directing a broad range of corporate IT initiatives, while participating in yearly planning, analysis & implementation of solutions in support of business objectives; holds P&L answerability for business transformation and projects
• Proven success in contributing significant impact to cost reduction and profit maximization through innovative technology planning, operating standards & procedures, and IT infrastructure
• Expertise in directing & ensuring IT compliance, security & quality standards, regulatory/statutory requirements, best practices, policies, and procedures; proven success in providing technology support for business continuity processes
• Excellent communicator and relationship manager with an aptitude for collaborating with internal & vendor executives, directors, and key stakeholders to identify business needs & develop winning solutions
Career Experience
CM/DM MANAGER, L3Harris Technologies, Abu Dhabi, UAE CM/DM MANAGER (Mar’20 to Present)
Key Result Areas:
• Implementing various software solutions including ERP platforms and Sharepoint
• Creating and establishing documentation for configuration management
• Examining suggested product design changes to assess their impact on the system as a whole
• Performing audits to ensure that the contract's requirements are being followed; providing document development advice and direction on approaches, processes, and specifications to the person in-charge
• Developing security reports, performing security audits, and implementing security policies
Key Highlights:
• Saved the company from spending USD 600K by confirming contractual responsibilities and consumer communications
• Completed all security assessments and reports on time and established international security standards & controls in teams working on Software Engineering and Application Development
• Led the configuration management process so that all change orders are finished ahead of schedule, allowing the organization to fully satisfy contract requirements
• Ascertained 100% compliance with all client requirements and foreign regulatory standards
IT SERVICES MANAGER, Amentum (PAE), Baghdad, Iraq IT SERVICES MANAGER (Oct’15 to Mar’20)
• Key Result Areas:
• Worked together on IT strategy and business operations with Department Heads & National Executives as the IT Operations Manager
• Supervised several IT teams; created an information and data security policy, implemented Enterprise Resource Planning (ERP) solutions, implement SharePoint debugged problems, managed network security, assisted users with their needs, and ensured business continuity & objectives were met
• Led teams and managed IT infrastructure, NAS, information security, risk management, cybersecurity, troubleshooting, and preparedness for disasters
• Administered the annual budget for projects, purchases, and contracts
• Performed hiring, mentoring, employee training, retention, research, backup system configuration, firewall configuration, and hands-on installation
• Controlled suppliers and customer services; also implemented Microsoft Azure across all branches
• Key Highlights:
• Steered efforts in decreasing computer malware infections by 90% by developing new IT security rules & training initiatives
• Attained a:
o 50% cost reduction by negotiating with the ISP and using expert vendor management
o 200% expansion of the IT architecture on a 50% budget by reusing infrastructure parts
• Led teams to configure several ERP platforms successfully ahead of tight deadlines
• Conferred with Two Awards in recognition for going above and beyond the call of duty
INFORMATION SYSTEMS ENGINEER, General Dynamics IT, Kabul, Afghanistan (May’13 to Sep’15)
Key Result Areas:
• Spearheaded Project Management for DoD and NATO clients that involved establishing IT infrastructure, and architecture, executing information security rules, doing research, troubleshooting issues, and networks
• Utilized vendor management, enabled cross-cultural team building, and successfully communicated to meet the deadlines for IT project goals
• Implemented software & hardware solutions to include ERP platforms, network attached storage (NAS)
Key Highlights:
• Executed risk management and disaster recovery using ISO 27001 and NIST recommendations, which resulted in a 20% reduction in occurrences
• Spent 20% less money overall on a hospital expansion project because of effective IT outsourcing
• Reduced IT systems downtime by 33% and restored time by 15%
• Recovered underutilized rack equipment space by examining customer configurations, sparing customers from having to buy new equipment for hundreds of thousands of dollars.
• Led a project for a military takeover of a Wi-Fi network for boosting civilian morale that had zero outages when it was executed
• Bestowed with several Certificates of Recognition for showcasing excellent performance and remarkable achievements
SENIOR SYSTEMS ENGINEER, NetCentrics, Sierra Vista, AZ, US (Feb’12 to May’13)
Key Highlights:
• Completed projects like email migrations which were finished months before the Congressional deadline and ahead of schedule
• Showcased excellence in streamlining the processes to complete tasks 10% faster and perform better
• designed testing for hardware, software, and operating systems that, on average, saved 5 days of testing time
SYSTEMS ADMINISTRATOR, General Dynamics IT, Al Kut, Iraq (Jan’09 to Feb’12)
Key Highlights:
• Developed & installed a network center for video feeds 4 weeks earlier than expected
• Attained 99.999% uptime for customers through performance tweaking despite challenging circumstances and security concerns
• Achieved a site design that was so effective that served as a template for other sites being developed in the future
Education & Credentials
University of Phoenix, Phoenix, Arizona
MASTER OF BUSINESS ADMINISTRATION IN TECHNOLOGY MANAGEMENT (MBA)
University of Phoenix, Phoenix, Arizona
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY (BSc)
Certifications: ITIL (Axelos), Certified Information Systems Security Professional (CISSP) (ISC2), Cisco Certified Network Administration (CCNA) (Cisco) (Cisco), PRINCE2 (Axelos), Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Professional (MCP)
Technical Proficiencies: Cybersecurity, IT Administrator, IT Technical Support, Team Management, ERP, Oracle, Database, Firewall, Monitoring & Incident Handling, Network Administration, Computer Hardware, SAN, NAS, Network Engineering, Routers & Switches, IT Architect, Windows Server 2012, Microsoft Office, Microsoft SharePoint, and GDPR Regulations.