? A distinguished General Manager of Information Technology and Software Development with expertise in diverse range of technology within multiple industry settings. 14+ years of demonstrated success managing IT Operation, ERP projects & Implementations, IT Maintenance, IT Service Delivery, IT Infrastructure, IT Governance, IT Compliance, IT Budgeting, IT Licensing, IT Vendor Management, Inventory & Asset Management, Data Center, Networks, Disaster Management, Telecommunication, Broadband Internet, Cyber Security, VMware & Virtualization, eMail Exchange. Well organized result oriented individual with proven ability to implement standards, procedures and processes that improve business functionality. Solid management skills, capable of leading and motivating individuals to maximize levels of productivity, while forming cohesive team environment. Exceptional communicator focus on building strong client relationship. Committed to quality and service excellence with attitude for launching new technology operations, including client and vendor relationship, policies and procedures, business processes, and SLA’s.
? Responsible for the project management throughout the entire project lifecycle, including project initiation/proposals, project delivery, business liaison / stakeholder management, post implementation review and project close out / handover.
? Directed ERP Implementations & IT Infrastructure operations according to executive strategies developed by partnering with corporate executive team and department heads.
? Industry experience in the IT services, Manufacturing, Production & Planning, Textile, Technology & telecommunication, FMCG, Retail, Logistics / Warehousing, BPO / KPO and Supply chain industries.
SKILL SETS
? Technical Expertise- VMware, Network Security, Deserter & Recovery, Active Directory, VPN, Networking, TCP/IP, Firewall, Switches & Routers, LAN/WAN, VOIP, MS Exchange, Servers, Python, SQL, DHCP, DNS & WINS, Wireless, Ubuntu, Linux, Citrix, SAN Storage, Hosting, Cloud computing. C++, Windows OS, MS Office, Oracle, HA Cluster, Virtualization, Pl/sql
? Communication Protocols– AS2, FTP/S, HTTP/S, SMTP, POP3, UDP, HTML
? EDI Standards– ANSI X12, EDIFACT, SAP IDocs, XML, Rosettanet, Sql, & Python / Odoo, Java, AWS, Puppet;
? Business Processes– Quote to Cash flow (QTC), Order to Cash Flow (O2C), EDI, B2B & EAI Process Flows, SAP SD/MM, Sales & marketing, Purchase & Warehousing, HR Payroll, Manufacturing / Production, Machine Performance, Finance & Accounting, BI & MIS reports.
? ERP Systems– Aware of the complete spectrum of business processes, comfortably managing process change, Recognize and understand revenue stream, Well-versed with all the Enterprise solutions, Data Migration & Integration expertise.
? Middleware & Application Integration tools– Azure, XML, JSON, IBM WebShere, Informatica, Hitachi, SharePoint, & Jitterbit
? EDI Standards– ANSI X12, EDIFACT, SAP IDocs, XML, Rosettanet, Sql, & Python / Odoo.
General Manager IT Projects & Operations
PT Sri Rejeki Isman Tbk (Sritex) in Indonesia Jul 2015 – Present
Roles:
? ERP Integration Technologist – Migrate the existing Odoo / Open source of ERP Ver. 10 Application Interface to the new Microsoft Axapta 2012 R2 & R3 in large scale of 23 group companies. MS Dynamics all versions.
? Networks Infrastructures Operations Technologist – Oversee day to day infrastructure activities, maintaining budget and expenses. Managed datacenter in-house and the cloud, built virtualization & VPN tunnels to ensure secure connectivity between remote sites & Local networks by managing an Active Directory Domain services. Improve IT Infrastructure standards, policies, processes and procedures.
? IT Architecture- Successfully designed, Implemented, and supported company backend systems and development architecture including IT Infrastructures designing & ERP Projects Implementations.
? Systems Engineering- Led design and multinational rollout of robust, Scalable and secure electronic data interchange(EDI), enterprise resource planning (ERP) and Point-of-Sale (POS) systems, WMS & SCM.
? Custom Software Developments- Manage all phases of the software development lifecycle (SDLC).
? Database Developments- Guided teams in the development of relational database management systems (RDBMS), Database design & server configurations (SQL / Ubuntu / Linux).
? SAP & ERP Integration Project Manager – Migrate the existing DMS/ Solomon Ver. 4.0 Application Interface to the new ERP Interface Odoo / OpenERP ver. 7 & 10 and implemented in multiple companies.
? Project Manager for Data Migration & Integration. This included all applications, infrastructure, business processes, IT assets and migration of the all modules into the new ERP Enterprise infrastructure as part of separation.
? Project Manager for EDI & B2B Projects, to onboard new Customers & Partners in the APAC & Local Regions.
Responsibilities and Duties (IT Administrations): -
1) Strategy
? As a member of the senior management team, make a key contribution to the formulation of the company’s business and digital strategies.
? Proactively advise the senior management team on the emerging technologies and digital trends that are most relevant to the company's goals and evolving needs.
? Help determine capital investment parameters, priorities and risks for enterprise-wide IT initiatives to maximize the return on investment.
2) Leadership
? Develop an IT vision, strategy, and a roadmap.
? Lead the IT team and its business partners in effective execution.
? Ensure, on an ongoing basis, that current and planned technical architecture, investments and solutions
are aligned with company business objectives.
? Prepare and monitor IT Operational & Capex Budgets that meet prevailing objectives and constraints.
? Develop and execute an analytics program that will allow company business leaders to make data-based decisions.
? Build strong relationships with business groups and their leaders across the enterprise, and develop a detailed understanding of their issues, challenges and opportunities.
? Implement the most appropriate and effective IT organizational design to support and engage with the business.
? Ensure transparency and collaboration between the IT organization and its business partners.
3) IT Operations
? Direct the design, planning, implementation, and maintenance of the computing infrastructure that supports the company’s operations and business applications.
? Establish metrics for managing IT effectiveness and for measuring the impact of IT on the business.
? Establish appropriate service levels and the processes to ensure that KPIs are met.
? Maintain oversight of all IT projects, ensuring that commitments are properly planned, staffed, monitored and reported.
? Solution design and estimation for client requirement around Cloud based services like - Infrastructure provisioning, administration, IAAS consumption, License and connectivity.
? Establish a comprehensive enterprise information security program to ensure the integrity, confidentiality and availability of relevant data.
? Lead the design and implementation of an enterprise-wide disaster recovery and business continuity plan.
? Establish and enforce IT policies, processes, development standards and methodologies.
? Monitor the industry for developments in IT operations; evaluate and implement relevant new tools and service management frameworks.
? Review, recommend, and oversee all vendors and managed service agreements for computing, telecommunications, IT services, and equipment.
? Oversees departments meeting with staff leads and managers to ensure continuity of information systems support and goal attainment.
? Oversee and determine timeframes for major IT projects including system updates, upgrades, migrations and outages.
4) Team Development
? Develop, evaluate and retain a highly-qualified team of IT professionals.
? Foster a culture of innovation, transparency and accountability in IT.
? Ensure that the organization has strong systems analysis and project management skills, and the ability to execute business-critical projects.
? Develop and maintain a plan that provides for succession and continuity in the most critical IT management positions.
Responsibilities – (Network Administration):
? Plan, implement, and provide framework for the IT communication network and strategy;
? Establish and define network policies and procedures; educate users on policies and ensure compliance and network security;
? Implement network traffic and security monitoring software and optimize server performance;
? Manage network security tools including, but not limited to, firewalls, anti-virus, and diagnostic programs; ensure updates on software across all assets are done as required;
? Monitor network performance and optimize the network for optimal speed and availability;
? Identify, troubleshoot, and document network connectivity and performance issues;
? Install, configure, and maintain network hardware including routers, switches, and cabling;
? Implement and maintain emergency backup systems for mission-critical network servers;
? Regulate user access to server files to protect against internal security breaches;
? Plan and execute the selection, installation, configuration, and testing of equipment and security systems;
? Other responsibilities as assigned.
Responsibilities – (IT Support):
? Ensure that end-user IT assistance and support is available to all staff;
? Maintain, troubleshoot, and administer the use of local area networks (LANs), wide area networks (WANs), servers, computer workstations, phone system, mobile phones, tablets, connections to the internet and peripheral equipment;
? Maintain and troubleshoot, when necessary, all photocopiers, printers, fax machines, and other back office support systems;
? Maintain logs and inventory of consumables (paper, ink and toner cartridges, etc.);
? Manage and maintain all logs and inventories of technology hardware (desktops, laptops, cell phones, tablets, etc.), software as well as required repairs and maintenance;
? Collaborate with the Marketing Department on social media and digital content deployment;
? Responsible for periodic system audit.
? Other responsibilities as assigned.
Responsibilities and Duties (ERP Projects & Implementations): -
? Lead ERP deployment and upgrade Projects across a multi-site organization. Experience across all ERP's, examples include Microsoft Dynamics, Microsoft Axapta (AX) R2 & R3, SAP, Oracle & Odoo (OpenERP).
? Establishing project team, participating in and setting project scope and objectives, and formulating project operation mode, project plan, coordinating various resources to achieve project objectives.
? Responsible for the whole process management of software projects, including project planning, start-up, execution, summary and maintenance.
? Manage the project team, coordinate the business team, solve the problems and risks encountered in the project, and promote the upgrading and optimisation of the process or business.
? Undertake software projects and cross-software projects, and organize teams to achieve the goals of software projects.
? Determines scope of the project. Sets deadlines, assigns responsibilities and monitors progress for the ERP system.
? Liaise with the Partners/Customers & Business Management to understand the requirements and to deliver the project plan.
? Work with the globally diversified IT Teams on the achievement of the key deliverables.
? Manage the Migration Plans and cut over activities, facilitate sign offs and transitioning of the projects into Operations and Work on the Project closure and Releasing the Team.
? Accountable for all the project deliverables – Scope Statement, Business Requirements, Project Plans, Staffing plans, RACI Matrix, Test Strategies, Quality Plans, and Risk & Mitigation Plans etc.
? Ensure and manage the delivery within the desired timeline, by collecting the onboarding milestones,
? Engage with and build relationships with stakeholders in conjunction with the wider Project team to drive solution designs and successful outcomes.
? Understanding Business Process & Gap Analysis.
? Accountable for change requests, dependencies and Risks/Issues Management, and come up with Mitigation/contingency plans.
? Monitor the Project Performance working closely with the Internal and External Application Team and IT Teams globally, ensuring timely delivery as per schedule and present status reports to the Business Group and Management.
? Steered discussions with the Upstream and Downstream Application Teams to put in place the integration and interface specifications.
? Responsible for the preparation of SLA’s together with the Application Service Managers.
? Create the Cut Over Plans and the GO Live Tasks.
? Manage and deliver large and complex SAP / ERP engagements to identify design, and implement creative business and technology solutions for large company across several key industries.
? In-house development / customization / testing/ Quality assurance as per company strategy requirement with using ERP database tables and incorporates with exiting ERP.
? Applies knowledge of finance, inventory, Manufacturing, sales/purchase, SCM, human resources, and payroll & Cash Management policies and procedures to resolve concerns or questions reported by ERP end-users.
? Analyze data processing modules and identify areas of enhancements and improvements.
? Prepare User Manual and Training Manuals for Key User and End Users.
? Manage Database Backup and revalidation.
? Maintain and improve own skills and industry awareness through attending seminars, workshops and training as appropriate.
? Lead the delivery of IT Projects through all stages of the project lifecycle.
? Responsible for all IT project requirements and artifacts, such a scope, schedule, cost, resourcing, risk, change and quality management and ensure adherence to quality standards and project deliverables.