ALEXEY TIMCHENKO
Mobile: +971 (52) 887 3570?Email: TimchenkoAV@gmail.com
Chief Information Officer / Project Lead
Detail-oriented IT Executive, with 20+ years’ success in the design, implementation and development of optimal IT infrastructure and information systems. Proven success in the leadership and delivery of complex development projects for key players across complex business sectors. Exceptional analytical and problem solving skills ensure the swift resolution of complex technical issues. Utilises strong leadership and communication skills to direct project teams, including fluency in English and Russian.
Areas of Expertise
? Project Management
? Process Optimisation / ITIL
? Motivational Leadership
? IT Strategy ? IT Infrastructure
? Budgeting & Cost Reduction
? Stakeholder Engagement
? Transformation ? Systems Implementation
? Quality Management
? Client Relations
? Change Management
Professional Experience
HEAD OF IT 2011-2016
LUKOIL Overseas, Dubai, UAE
Direct and develop IT infrastructure and information systems, supporting 3500 end-users across 75 global locations. Lead and motivate global IT support teams, including 37 direct reports. Exercise robust budget control and quality management. Optimise service processes in full alignment with commercial objectives.
Key Projects / Achievements:
? Orchestrated the relocation of IT infrastructure from Moscow to Dubai involving over 600 employees, inclusive of data centre relocation, infrastructure design / development and data transfer
? Designed and implemented infrastructure, deployed corporate systems and organised service support for new offices in Dubai, Tehran, Hanoi, Vienna, Mexico, Bucharest, Moscow, Oslo and Baghdad
? Introduced a new data connectivity centre and centralised call-centre operations
? Improved technical support services, including the introduction of multinational / multilingual support
? Applied ITIL methodologies to enhance internal processes, thereby improving service delivery
? Spearheaded the implementation of IT investment projects/ programmes (Opex and Capex up to $10M)
HEAD OF IT 2010-2011
Russian Transport Insurance Company (RSTK), Moscow, Russia
Formulated IT strategies and developed optimal IT infrastructure / systems for a reputable financial services company. Oversaw service centre operations; developing a highly-skilled technical support team.
Key Projects / Achievements:
? Successfully implemented robust new systems and services, including workflow systems, IP telephony and corporate e-mail system
HEAD OF ADVANCE TECHNOLOGY 2009-2010
Ministry of Telecom / Mass Communications, Moscow, Russia
Critical role, creating and implementing advanced technology strategies targeted at the Telecoms industry on behalf of the Russian Federation.
Key Projects / Achievements:
? Project managed the implementation of a major Government programme; Development of Information Society - achieving key project milestones on time, in budget and to exacting standards
HEAD OF INFORMATION SYSTEMS 2008-2009
Rosgosstrakh Insurance, Moscow, Russia
Delivered a portfolio of system implementation projects to time critical deadlines for a leading insurance company. Built positive relationships with clients; assessed their needs and delivered tailored solutions. Led and motivated large-scale technical teams, comprising over 75 in-house staff members. Promoted continual improvement, with focus on service support, quality improvement and budget optimisation.
Key Projects / Achievements:
? Crafted IT strategy, drove improvement in IT management processes and enhanced core IT systems, including HR, operational support, financial and analytics
? Restructured the IT and Service Desk functions, thereby improving productivity, staff engagement and service delivery
HEAD OF IT MANAGEMENT SYSTEMS 2005-2008
ISG, Moscow, Russia
Accountable for the design and development of infrastructure, systems and services across a diverse client base. Dealt with the entire project lifecycle, from initial requirements gathering, quotations and bid management through to testing, deployment and technical support.
Key Projects / Achievements:
? Delivered business critical system implementations, including a service support system for Russian Post, backup system for Datacenter and IT services for a major Government organisation
ARCHITECT - STRATEGIC OUTSOURCING 2005
IBM Global Services, Moscow, Russia
Defined and implemented outsourcing and IT solutions for IBM clients, including complex implementations for clients in the manufacturing and energy sectors.
Key Projects / Achievements:
? Established a highly effective outsourcing process for RAO ESS as well as a streamlined office infrastructure for Kraft Foods
Earlier Experience
SENIOR IT SUPPORT, Sibintek (IT Company), Moscow, Russia (2001-2004)
HEAD OF IT, RK-garant Insurance, Moscow, Russia (1998-2001)
Education & Training
Bachelor's Degree, Information Technology, Moscow State Technical University, Russia
Professional Training
IT Project Management; Compaq Desktop / Workstation Servicing;
Designing Exchange Server 2000 for Enterprise; MS Windows Professional & Server;
Network Infrastructure; Directory Service; MS SQL Server 7.0
Technical Expertise
OS: Microsoft Windows
Infrastructure: Active Directory; Microsoft Exchange; LAN/WAN; VPN; PKI
Hardware: HP (servers, laptops, printers); CISCO (network, VCS, PBX, Wi-Fi); Alcatel (PBX); DELL (laptops)
Tools: HP Service Desk; Orion SolarWinds; Tivoli; Citrix; Backup Exec; McAfee; MS Visio; MS Office Suite