MANOJ KUMAR RAI
Permanent Address: Shri Nidhi Nilaya, Purusharakatte, Narimogaru Post & Village, Puttur Tq. Mangalore - 574 202, India
Phone: +91 9989424704; +91 9148983613; +91 9573604107 | Email: manojkumar.rai0@gmail.com; manojkumar_rai@yahoo.com
Middle Level | Administration & Facilities Management | Deliverables of Operational Parameters
EXECUTIVE SUMMARY
? A dedicated and dynamic professional with 9 years experience in the areas of General Administration and Facilities Operations/Management.
? MBA in Business Administration and MBA in Human Resource Management; presently associated with Dusters Total Solution Services Ltd, Mangalore as Senior Executive – General Administration & Facilities Management.
? Comprehensive experience in directing overall functions for executing facility management projects along with cost & time parameters.
? Excellent in handling the entire gamut of internal and external communications including confidential correspondences aimed at creating favorable starting points with stakeholders (vendors, service providers, suppliers, etc).
? Proficient in maintaining effective relationships with State/Central Departments & Development Authorities; efficient in obtaining necessary sanctions/approvals for effective handling of commercial and administrative activities of the respective offices.
? An effective leader with distinguished abilities in leading & training multi functional teams for successful process operations; abilities in developing & implementing service standards (SLA) for performance excellence.
? Coordination with Customs Department in Special Economic Zone for all kind of clearances & approvals with regards to the facility operations.
? Experience in detailing, planning, budgeting & resource management.
? Proficient in developing & streamlining systems with proven ability to enhance operational effectiveness and meet operational goals within the cost, time & quality parameters.
? Oversee operational functions to meet challenging needs & uphold high standards.
? Exceptional conceptualizing, problem solving and decision making skills. Ensure high performance & quality standards through surveys and evaluations.
? Managing General Administration functions like facility management involving Housekeeping, Physical & Electronic Security, Access Control, Transport, Canteen/Cafeteria, Sports Management, Telephones, Vending Machines, Water, Pest Control, Plumbing System, Monitoring Civil Works with the Civil Department, Contract Management, Procurement, Gardening/Landscaping, Fire Fighting Systems, Event Management, Building Management, Health, Safety & Environment(HSE),Client Visit Management etc.
? Prepare annual budget development, periodic financial and operational reporting, metrics, monitoring and variance tracking.
? Expertise in managing entire site security operations, both physical and electronic. Responsible for delivery of security solutions (guard force, access control, electronic surveillance through CCTV, material movement, ID badge processing, parking and traffic, front office operation, transport escort security, etc) of highest standard to internal and external customers on 24x7 operational platform.
? Verifying billing, wage registers and all the statutory documents of the service providers for compliance.
? Involving in designing, Operational Requirements, Snagging, De-snagging and HOTO meeting with IPD (Project) team for smooth takeover of the facility from the construction to Operations.
? Monitoring of Building Management System consisting of AC's, Chillers & AHU's, Fire Alarm Systems, Access Control and PA Systems.
? Drive energy conservation, efficiency, maintenance cost & downtime.
? Experience in detailing, planning, coordination, budgeting for entire Transportation Operations which includes Buses, Cabs etc.
? Monitoring AMC SLAs, agreements, contracts, etc.
? Attributes include hard work, sincere & honest, appetite for knowledge, dedication towards work, ability to remain calm in crisis situation, high energy levels and flexible schedule, analytical and team lead.
? Adept in:
Set up/Start up – New Facilities ¦ Team/People Management ¦ Administration ¦ Facility Management ¦ Business Continuity Plan ¦ Crisis/Disaster Management ¦ Procurement/Vendor Management/Contract Management ¦ Strategic Planning ¦ Budget Management ¦ Allying Policies & Procedures ¦ Driving Process Excellency Initiatives & Time Management ¦ Liaison & Relationship Management-Statutory bodies ¦ Health, Safety & Security Management ¦ Waste Disposal Management ¦ Audits/Evaluations ¦ Store Management ¦ Transportation ¦ Training & Knowledge Management ¦ Canteen Management ¦ Flexibility/Adaptability/Managing Multiple Priorities ¦ Leadership & Management Skills ¦ Analytical, Planning & Organizing Skills ¦ Resourceful Team Player ¦ Innovative Problem Solver.
CAREER PATH
Dusters Total Solution Services Ltd
Senior Executive - General Administration & Facilities Management Aug 2015 – Till Date
Tata Consultancy Services Ltd, Hyderabad, India Apr 2011 – July 2015.
Executive – General Administration & Facilities Management
GMR Hyderabad International Airport Ltd, Hyderabad, India Sep 2006 - Apr 2011
Senior Assistant – Airport Security Administration
KEY HIGHLIGHTS
? Received “Best Employee” Award from TCS in the year 2013.
? Received appreciation from HOD for "Highest Revenue Generator" in the year of 2010 - 2011.
? Received "Star of the Month” Award from GMR in the year 2011.
? Received Appreciations from Senior Management for "Seamlessly handling of operations & High Profile Client & Senior Management visits in the facility".
? Notified as a Master of Initiatives by the Management. Key person in implementing the Best Initiatives/Practices/Processes for the Benefit of the Company as well as employees which is been highly appreciated by the Management. All the initiatives are still been sustained in the management.
? Drafted presentation on “Baggage Scanning System”, “Fire Safety” and “Procedures for Lady Escort by Security for cab transport” which are been highly appreciated by the Senior Management.
? Recognized as a "Multi Task Performer" by the Management Team.
? Initiated various best practices in Transport function which has benefited the employees and is been highly appreciated by the senior management too.
? Organized multiple Fire Evacuation Drills, Training and Employee Security awareness sessions across all the TCS Facility.
? Received appreciation from all the airlines, concessionaries & all the airport community for seamlessly issuing of entry permits during the time of COD.
? Successfully conducted Error Free 4 Anti Hijack Drills at GHIAL Airport for which received appreciations from the NSG Team New Delhi.
? Key member of GMR Sports team and represented GMR Group in Volleyball & Kabaddi games in the Open Level Tournaments and won many medals for the outstanding performance.
? Represented Mangalore District in the State Level Volleyball Tournament.
? Detected various kinds of dangerous goods while screening registered baggage.
? Actively participating in the marathon races across Hyderabad and won many medals.
? Key Member of TCS Volleyball team and won “Best Player” Awards twice in the Open Level Corporate Tournaments and selected for the State Level Corporate Volleyball Team in the year 2012 on behalf of TCS.
KEY CONTRIBUTIONS/ACHIEVEMENTS
Tata Consultancy Services Ltd
? On joining reduced the deployment of the Security and Housekeeping in the facility which was more than what actually required and saved millions of rupees for the organization without hampering the operations.
? Analyzed the operational issues and implemented various measures in adding new food outlets, etc for employees’ satisfaction which increased the productivity too.
? Suggested an idea to the Management from Energy Conservation point of view. Replaced normal workstation lightings and implemented LED’s which after execution saved millions of rupees to the organization. This was appreciated by the Management and also directed all the Hyderabad Offices to implement the same.
? Worked on issue with employee transportation. Formed a separate security team for manning transportation desk operations and made a Single Point of Contact (SPoC) for all the requirements which benefitted the organization and reduced complaints.
? Implemented the process called “Group Connect” where Admin Team used to regularly interact with the employees and know the problems from operations point of view and work in mitigating these problems which is highly appreciated and reduced the problems in the organization.
? TCS started new facility which is in the outskirts of the city and no employee was willing to go due to travel distance. As an Admin SPoC took the challenge and implemented various employee engagement programs, transport initiatives, etc which was liked by the Management and Employees, which initiated the willingness to work at the new facility.
? Implemented various safety initiatives in the field of transportation /cab transport which has brought enough confidence on employees to board the cabs at any circumstances.
? Initiated daily kick off meeting with all the Service Provider Leads and weekly admin meetings with all the Team Members with regards to the upkeep of the standard of maintaining the facility and cost controls measures, etc.
? Made good mark as a Team Leader and maintained good rapport with all the internal & external teams so that any issue raised within my facility everybody; irrespective of their functions were willing to contribute. This team work benefited the organization in many ways.
? Maintained a good rapport with Airport Agencies and whenever any Senior Management visited Hyderabad; took special attention while receiving and seeing-off all the TCS management which is highly appreciated by the Management.
? Implemented the Stock/Inventory Management system for all the materials procured and tracked regularly which has saved huge cost to the organization by knowing the balance stock available before procuring.
? Implemented new processes on Security & Safety aspects which has kept the entire security personnel’s on their toe while on duty.
? Implemented Vendor Performance Evaluation process on quarter basis which has kept each service providers on their fortitude led towards improved productivity and quality of service.
GMR Hyderabad International Airport Ltd
? During construction of Greenfield Airport at Hyderabad; involved in surveillance duty of security control and caught a major theft case which involved several millions of rupees and got recognized by the Management and promoted to the next level as a reward.
? During inauguration of the new Rajiv Gandhi International Airport; government decided to close the old airport and start the operations from the new airport immediately and sent notification to all the agencies.
? There were only 4 days left to start the new airport operations from the date of Government Notification. To enter the airport for operations we needed to issue a new entry passes from the new airport.
? Took the challenge as a responsibility & started issuing passes to all the applicants by verifying all the antecedent verifications of each individual and seamlessly issued 6000 entry passes to all airport agencies without any issue in 4 days.
? This was been highly appreciated by all the agencies and senior managements of GMR Group.
? Bureau of Civil Aviation released a circular that all employees have to be trained on Basic Security and Safety measures before issuing entry passes into the airport.
? Took on the assignment & challenge and scheduled the training along with the team and successfully completed the training of all the airport employees which as appreciated by the organization.
? Successfully initiated & conducted the Anti Hijack drill which is a very important role of the Airport by coordinating with local government agencies and NSG team New Delhi.
? Appreciated by CISF security force of Airport for managing all the vehicles effectively without hampering the operations.
? Part of the Security Team who initiated and conducted 2 days Pan India Security Training Program and generated millions in revenue for the organization.
? Initiated the revenue generation to the organization by issuing the temporary kiosk set ups for promotional activity in the airport with coordination with all the concerned agencies.
TRAININGS PROVIDED/CONDUCTED
Tata Consultancy Services Ltd
? Regular Trainings to all the TCS employees on Basics & Importance of Fire & Safety in Workplace.
? Regular Trainings to all the TCS employees on Health Safety & Environment standards.
? Regular Trainings to all the Security Personnel’s on below topics to keep them updated on the security aspects.
? Baggage Screening Procedures (X - Ray).
? Dangerous goods identification,DFMD & HHMD.
? Fire & Safety, Data Center Security, etc.
? Practical & theoretical training on Fire Fighting Systems.
? Importance on Mock Drill. Training of Fire Control systems.
? Duties & Responsibilities, Transport Lady Escort, Transport Management, etc.
? Mob Control, Surveillance, etc.
? Regular Trainings on Health & Fitness to all the TCS employees.
? Training to all the Vendor Staff including Kitchen Team on Health Safety & Environment.
? Training on Interpersonal Skills to all the Service Providers Staff.
? Leadership & Managerial Skills Trainings to all the Leads of Service Providers in the facility.
? Training to all the TCS Administration Team on Importance of Security Control, Leadership & Fire Safety in the Facility as a part of Knowledge Sharing Sessions.
GMR Hyderabad International Airport Ltd
? Monthly Trainings on Importance of Aviation Security & Safety Awareness to all the airport employees during the work tenure in GMR Hyderabad International Airport, 2006 – 20011.
? Training on Security Duties & Responsibilities to the Security Personnel’s deployed at Airport.
? Training on Basic AVSEC for GMR Staff at Airport.
SKILLS ENHANCEMENT
? Advance Certification on Facility Management: from NABCB accredited Management Institute.
? Advance Certification on Fire Safety & Fire Fighting: ,, ,,
? Advance Certification on Hotel Management: ,, ,,
? Post Graduate Diploma in Computer Application (PGDCA): 2006.
ENDURING COURSES - SKILLS ENHANCEMENT
? Post Graduate Diploma in Total Quality Management from IIQA, School of Quality Management – Trichy.
? Post Graduate Diploma in Health, Safety & Environment(HSE) from Western Institute of Technology,Mangalore.
(An USA safety council Accredited institution & certification Body)
? Advance Certification on Corporate Labour Law.
? Advance Certification on Purchase/Procurement Management.
? Advance Certification on Supply Chain Management.
? Advance Certification on Audit Management.
PROFESSIONAL QUALIFICATIONS.
? Leadership training certificate organized by ITsAP Management, Hyderabad: 2013.
? Successfully completed 3 days training on “Surveillance & Intelligence” conducted by Andhra Pradesh Intelligence Department: Jun 2010.
? In-Line Screening Certificate (X-RAY) issued by Bureau of Civil Aviation Security (BCAS), New Delhi – Certification Date: 27 May 2010.
? Certification on Basic First Aid: 2009, 2011 and 2013.
? Obtained Certificate on Airport Rescue & Fire Fighting: Sep 2009.
? Qualified & obtained Certificate on Dangerous Goods Awareness issued by DGCA approved Institute, Chennai. - Certification Date: Apr 2009.
? Basic Aviation Security Training Certificate issued by Bureau of Civil Aviation Security (BCAS), New Delhi – Certification Date: 22nd Apr 2008.
? Completed 4 Months training at GMR Training Institute on Aviation Operations & General Security Administration: Dec 2006.
? Completed and obtained Online Certificates from GMR Virtual University for following courses:
? Controlling Costs: Apr 2010.
? Fire Prevention & Safety: Apr 2010.
? Discovering What your Customers Want: Sep 2009.
? Customer Satisfaction: Analysis of Implementation: Jul 2009.
? Process of Interpersonal Communication: Jul 2009.
? HR’s Strategic Role in Organization: Jun 2009.
? Managing the HR Process: Jun 2009.
? Health and Safety in the work place: Apr 2009.
? Managing Your Anger: Apr 2009.
? Work Place Communication Skills: Apr 2009.
? Managing Diversity in the workplace: Apr 2009.
? Email and Organizational Communication: Mar 2009.
? Essential Skills for Tomorrows Manager: Mar 2009.
EDUCATION
KAZIAN GLOBAL SCHOOL OF BUSINESS MANAGEMENT, India
MBA - Business Administration 2015
SIKKIM MANIPAL UNIVERSITY, India
MBA - Human Resource Management 2012
MANGALORE UNIVERSITY, India
Bachelor of Arts 2006
Western Institute of Technology,India
Post Graduate Diploma in Health, Safety & Environment. 2015
(An USA safety council Accredited institution & certification Body)
? Maintained good marks in sports and games at college & open level tournaments.
? Represented Mangalore University as Vice Captain in the National Level Kabaddi Tournament in the year 2006.
PERSONAL PROFILE
? D.O.B : 01.11.1985
? Nationality : Indian
? Language Expertise : English, Hindi, Kannada, Telugu, Malayalam, Tamil.
REFERENCES:
? Available on request.