Alex Cherian
Mob: +91 7034005877
Email: kolanjileo@gmail.com
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Result-driven professional with nearly 18 years of experience in operations management, administration, revenue management, office management, sales, contracts and people management in the Hotel & Real Estate industry. Possess high level of accuracy and attention to detail, good organizational abilities and performing well in a fast paced and demanding environment.
Core Competencies include…
Operations Management
Contract Negotiations
Vendor Service Management
Business Development / Sales
Budget Development & Forecasting
Safety & Building Code Compliance
Team Leadership & Training
Conflict Resolution
Budgetary Control/ Revenue Growth
Customer Service / Relations
Business & Thought Leadership
Team / People Management
Sales & Marketing
Revenue Management
PROFESSIONAL EXPERIENCE
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LIVE GRAND HOTELS, COIMBATORE
Corporate General Manager (2020 onwards)
(Got promoted from Grand Estancia to its sister concern Live Grand Hotels)
• Managing 26 Hotels in Tamil Nadu, Kerala and Karnataka and responsible for the overall operations of the hotels & resorts.
• Reporting to the CEO and managing 24 Cluster Heads, General Manager and Operation Managers.
• Ensured full compliance to operating controls, SOP’s, policies, procedures and service standards.
• Managing the presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Managing on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensuring all decisions is made in the best interest of the organization and management.
• Was responsible for legalization, Occupational Health & Safety Act, FSSAI, fire regulations and other legal requirements.
• Lead the organization as its “brand standard bearer”, epitomizing the brand personality and working consistently to ensure the hotels are run impeccably.
• Collated and analyzed the revenue generation trends of the hotels, in order to identify critical areas for revenue enhancement.
• Meeting vendors along with procurement team for supply of quality and durable products for the organization.
• Troubleshooting and solving problems within hotels and resorts.
• Carried out inspections of all the hotels and the services.
• Developed and implemented staff training programs.
• Developed SOP's and got it implemented.
PREVIOUS ASSIGNMENTS
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Organization Designation Duration
Grand Estancia Hotel, Salem General Manager 2019 - 2020
Azizi Developments, Dubai Head Administration 2017 - 2019
Nattika Beach Resort, Thrissur General Manager 2014 - 2016
Asiana Hotel, Chennai Hotel Manager 2013 - 2014
Sheraton Hotels, Udaipur Rooms Division Manager 2011 ¬- 2013
Asiana Hotel, Chennai Front Office Manager 2010 - 2011
St. Mark’s Hotel, Bengaluru Front Office Manager 2004 - 2010
The Park Hotel, Bengaluru Front Office Supervisor 2002 - 2004
ACADEMIC CREDENTIALS
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• Certified Rooms Division Executive, American Hotel & Lodging Institute, Michigan, USA (2008)
• Managing Front Office Operations, American Hotel & Lodging Institute, Michigan, USA (2004)
• Diploma (Sales & Marketing), National Institute of Labour Education & Management, Chennai, India (2002)
• Bachelor of Arts, Jai Narain Vyas University, Jodhpur, India (2000)
PROFESSIONAL DEVELOPMENT
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• Effective Communications in corporate world, IIM Ahmedabad
• IT Skills: Opera, IDS, Winhms, Micros (Hotel Software ), MS Office
PERSONAL DETAILS
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• Date of Birth : 24th Jul 1977
• Languages Known : English, Hindi, Urdu, Malayalam, Tamil & Kannada
• Nationality : Indian
• LinkedIn : https://www.linkedin.com/in/alex-cherian-0b46a9b
~ References: Available Upon Request ~