CURRICULUM VITAE
PERSONAL DATA
Name: Mr. Peter Mascarenhas
Nationality: Indian
Date of birth: 26th December 1981
Passport no.: J2133830
Mobile no. UAE: +971 529239805
Current location: Sharjah – UAE
Email address: peter.mascarenhas09@gmail.com
SUMMARY
An energetic and enthusiastic hospitality environment with proven experience. Skills and strengths include:
• Ability to multi-task and efficiently handle competing demands
• Outstanding communication and customer service skills
• Able to think quickly and respond effectively to challenging situations
• Accurate preparation and processing of bills and payments
• A team player willing to help out wherever needed
PROFESSIONAL EXPERIENCE
03/2012 – 09/2015 Receptionist / Front Office at M/V Norwegian
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
• Transmit information or documents using a computer, mail, or facsimile machine.
• Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.
• Answer questions and provide suggestions on food and beverage options
12/2006 – 02/2012 Operations Executive at IBM Daksh, Mumbai – India
• Answer inbound calls in support of customer needs
• Performed queries in multiple databases
• Conveyed in a reassuring manner step by step
• Escalated issues to the higher management based on priority
• Deal promptly with requests and complaints
EDUCATION
Year 2003 H.S.C. Higher Secondary School Certificate, Goa University
Year 2001 S.S.C. Secondary School Certificate, Goa University
FURTHER SKILLS
Technical Skills
Computer Literacy: Well versed in MS that includes Word & Excel
Well versed in Internet Operation
Language Skills
English: Written and spoken fluently
Hindi: Written and spoken fluently
Konkani: Written and spoken fluently (Native Language)
HOBBIES & INTERESTS:
? Exploring different languages, cultures and countries
? Meet and greet with friends
REFERENCES
References are available upon request.
Peter Mascarenhas