WORK EXPERIENCE
Current position (Since April 2016)
Business Operations Manager – Professional Services
NCR Corporation, Nicosia, Cyprus - https://www.ncr.com/
• Manage regional Business Operations teams to ensure high quality deliverables in a timely manner
• Monitor a core set of financial and operational metrics and present to Senior Management on a regular basis to facilitate decision-making
• Coordinate planning process to build the monthly, quarterly and monthly budgets
• Coordinate monthly and quarterly reporting to track actual results, compare to forecast and provide variance analysis
• Responsible for year-end closure and new year planning activities
• Monitor resource utilization and hourly rates to assist in resourcing decisions and cost recovery analysis
• Recommend and implement corrective actions as required to improve performance and enhance internal control environment
• Maintain tools, SharePoint sites and common data repositories for PS team
• Perform Ad-hoc reporting as requested by the Global Professional Services VP
Major Accomplishments:
• Developed, deployed and customized global processes, systems and tools to support a newly formed Cross-Industry CoE within the Professional Services Department
• Managed to build good rapport with the regional teams and corporate management
July 2012 – March 2016
Account Receivables Manager (MEA Region)
NCR Corporation, Nicosia, Cyprus - https://www.ncr.com/
• Maintained overall responsibility over Account Receivables in MEA Region (approx. $15M per month)
• Coordinated country collectors to maximise results
• Monitored, tracked and enforced policies, procedures and goals
• Identified inefficiencies and proposed, developed and documented new concepts and procedures
• Reviewed collection reports to ascertain status of outstanding AR and took actions to reduce collection cycle times
• Audited delinquent accounts considered to be uncollectible to ensure appropriate efforts had been taken for recovery
• Monitored aging balances and recommended write-offs
• Worked with internal departments and senior levels of management to resolve all outstanding Accounts Receivable issues
• Managed information requests during internal and external audits
• Reviewed credit worthiness decisions and approved, established and maintained credit limits on all new and existing customer accounts
• Undertook ad-hoc projects as requested by the Regional Controller including:
- P&L review to identify inefficiencies and propose corrective actions
- Audit of financial records for a $30M+ project in Oman
- Prepare full BS and P&L for an NCR entity under negotiation to be sold
Major Accomplishments:
• Achieved a 15% improvement in average monthly collections (as % of total amounts due)
• Received the CFO Excellence Award in January 2016 for outstanding contribution to the finance department
May 2011 – June 2012
Financial Controller
Arabian Gulf Switchgear LLC, Sharjah, United Arab Emirates - www.agswitch.com
• Managed Finance Department and oversaw smooth and efficient running of day-to-day operations
• Maintained accurate and complete accounting records
• Ensured timely payments to suppliers and collections from customers
• Coached Finance Department staff and provided guidance
• Prepared financial reports, cash flows and budgets to be used in analysing business performance
• Managed Company's treasury and ensured sufficient cash balances for the needs of the business
• Performed regular imprest cash audits
• Conducted monthly account and bank reconciliations, taking remedial actions where inconsistencies occurred
• Liaised with banks and external auditors
• Implemented accounting rules to ensure compliance with statutory and legislative requirements, audit recommendations, International Financial Reporting Standards, Company Policies and ISO requirements
• Responsible for year-end closure
• Prepared and presented Annual Financial Statements
Major Accomplishments:
• Initiated and carried out negotiations with banking institutions and established relationships with new foreign exchange traders, resulting in favorable exchange rates and major cost savings for the Company
• Initiated the process and prepared all necessary documentation for implementing e-banking
September 2007 – May 2011
Auditor
Deloitte Ltd, Nicosia, Cyprus - www.deloitte.com
• Audited financial statements, tax computations, VAT, estimations and budgets prepared by the clients
• Reviewed financial statements to ensure they were prepared in line with International Financial Reporting Standards (IFRS) and applicable laws
• Acted as a field senior during audit engagements
• Established audit strategy with engagement manager and/or partner and communicated strategy to the engagement team
• Delegated tasks to team members, reviewed their work and provided feedback
• Ensured that engagement deadlines and budgets were met
• Provided on the job training and guidance to less experienced staff
Major Accomplishments:
• Always ranked as top performer
EDUCATION AND TRAINING
September 2007 – January 2011
• ACA - Associate of the Institute of Chartered Accountants in England and Wales
September 2003 – June 2007
• Bachelor Degree in Computer Science, University of Cyprus, Nicosia, Cyprus
PERSONAL SKILLS
Communication skills / Interpersonal skills
• Able to communicate effectively at all organisational levels: frequently interact with employees and management at country, region and global/executive level
• Intercultural skills: have developed the ability to communicate efficiently with individuals from various cultural, religious and educational backgrounds
• Able to influence key stakeholders: have been preparing analyses and presenting findings to senior management, along with recommendations, to facilitate decision making
Organisational / managerial skills
• Team management: currently leading the 7 regional Business Operations teams. In my previous role as AR manager I was responsible for the collectors in 22 entities in MEA region. Led the finance department at Arabian Gulf Switchgear
• Project management: frequently undertake ad-hoc projects as requested by NCR management
• Leadership: was an Officer during my compulsory service at the National Guard of Cyprus, elected Student’s Representative (21 out of 4000) at the University of Cyprus, led by example in all my professional roles.
Job-related skills
• Extensive experience in auditing financial statements prepared under the International Financial Reporting Standards (IFRS) in accordance with the requirements of the International Standards of Auditing (ISA).
• Ensured ISO compliance for the Finance Department at Arabian Gulf Switchgear.
• Ensured Policy Compliance and implemented corrective actions to enhance internal control environment
• Able to operate efficiently under stress
Digital competence
• Proficient knowledge of Office Software (word processing, spreadsheet, presentations, electronic communication, internet etc). Thorough knowledge and hands-on experience on advanced Excel features.
• Used a variety of accounting systems during my employment with Deloitte.
• Operated in ERP environments (including Oracle and SAP) during my employment with NCR and Arabian Gulf Switchgear.
• Able to swiftly adapt to new and complex IT environments as a result of my undergraduate studies.