Name: FLORENTINA NECULAE
Address: Manama City, Kingdom of Bahrain
Phone: +973 36 38 70 79
Email: florineculae@gmail.com
PROFILE
A confident, accomplished, motivated and experienced Business Operator HR and Executive Office Manager with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance. Ensures implementation of Veranda, a Division of Sasan Kazeroini Group SPC brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share.
Being actively involved in the local community and builds strong relationships with local officials, businesses and customers, representing company’s values in all leadership actions.
Strong organisational development and business partnership specialist, business/office setup, management, operations and coach, with far-reaching and varied strategic awareness across a range of Business and Operation projects.
Wide-ranging expertise, primarily in the hospitality, leisure and retail sectors, with high ability to "multi-task" and operate in an intensive FMCG environment.
Equally confident with senior executives, authority bodies and colleagues. An in-depth understanding of team and individual progression principles. Demonstrates a detailed understanding of operational and local legislative practices and principles. Strong background in change management, performance management, senior management coaching, employee relations and policy strategy-setting and handling. Displays a maturity and balance, fostering a good work ethic across any range of personalities and skill levels.
KEY SKILLS & EXPERTISE
- Proven exceptionally strong value in quality and organizational excellence
- Specialized in all corporate (re)structure and templating to align the business and enhance growth through stability
- Displays a level of confidence and commitment required for success in the role of HR operations executive
- Displays superlative risk, performance and exercise evaluation
- People analyst and best practitioner
- Valuable client <> task matching organisational skills
- LMRA, GOSI / SIO, EGOV, HRIS, Tally, INFOS, MS Office/Project, OMEGA – F&B POS, Adobe Photoshop and Social Media Channels, Primavera Software Certified
- Expertise in legal and commercial new departments/company’s registration process
- Experienced in conflict resolution, mediation, colleague retention, benefits and compensation
- and records management; strategy development and rollout; talent capturing and direction
- Multi-skilled, multi-sector employee representations
- All-of-business HR processes manager and aliening it with the proposed business plan
- Experienced and assiduous tenancy and start-ups contracts reviewer cum negotiator and operations
- Exceptionally determined and focused on ensuring the team is committed to maximising productivity whilst minimising cost base
CAREER HISTORY
Veranda (Sasan Kazeroini Group S.P.C.) Jun 2006 - Date
http://www.verandabahrain.com/veranda_contact.asp
Business Operator HR / Executive Office Manager Jun 2006 - Date
Achievements
• Increased Group total revenue and business value by 75% in 5 years
• Started-up a brand new Division of Services, opened and developed all aspects of the new Veranda Amwaj Branch Business Unit
• Developed the General Trading Department for the Group, all legal details and market research for products portfolio
• Reduced benefits costs by 15% annually. By mitigating undue benefit payments
• Introduced company’s first formal performance review program, creating a flexible and well-received tool, which became the base of the organizational pyramid for promotions and benefits structure
• Revised job descriptions across all levels and 20+ categories. Interviewed and coached all employees in customer-focused operating procedures and quality management
Responsibilities
• Set up a modernised structure for the companies under Sasan Kazeroini Group S.P.C. umbrella by researching and developing new business units possibilities, business ideas and plans based on market research
• Managed the implementation of a full spectrum of business development, administration and HR operations
• Co-ordinated implementation of all HR systems, programs and projects for new restaurant branches and new services departments: developed company to 200+ staff members at present
• Developed market-aware business development programs through Tamkeen Enterprise scheme
• Oversaw successful opening of two restaurant branches which grew profitable very rapidly
• Developed and rolled out corporate canteens service department under the catering division
• Invested in High Vocational Training Council programs for manpower development, which directly enhanced the company’s customer-focused reputation through personal referrals and word-of-mouth marketing
• Delivered, as a result of an “open door” policy, employee-retention rate of 90% in a traditionally high people turnover industry
• Wrote employee manual detailing disciplinary procedures, code of conduct, food and beverages policy, food handling hygiene procedures, customer service guidelines
• Developed the organizational- pay-structure strategy and benefits information
Mansouri Mansions Hotel Feb 2004 - Apr 2006
http://www.mansourimansionshotel.com/
Bookings and Sales Manager Apr 2005 - Apr 2006
Achievements
• Coordinated and been an important member of implementation process of hotel’s first online booking software feature, still used until today
Responsibilities
• Promoted to Bookings and Sales Manager to manage all areas of reception and hospitality functions: training all directs, overseeing daily smooth operation, controlling performance and discipline, managing properly all required records
• Co-chaired annual flex-enrolment meetings
• Managed the customer complaints process and ensured prompt and effective resolution at all times
• Devised employee productivity/satisfaction-enhancing creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure)
Head Receptionist / Night Auditor Feb 2004 - Apr 2005
Achievements
• Supervised the very first Formula 1 in Bahrain event bookings ensuring that all visitors to the hotel’s facilities, are made welcome,ascertaining their requirements, assisting them with general information or passing them on the appropriate person.
Responsibilities
• Trained 10-member executive team on customer service techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to increase in customer satisfaction and sales revenue
• Promoted and sold hotel’s rooms and product packages and cement strong relationships with clients
• Inducted and instructed the use of all equipment associated with the reception area to enable staff to use the equipment effectively.
MEMBERSHIPS
Member of:
Global Academy of Finance and Management
American Society for Quality
Cite.hr online community
Social Media Club, Bahrain
PROFESSIONAL DEVELOPMENT
Certified in Primavera – Project Management Software
Certified Human Resources Analyst
Discovering market niche ideas for business development