Director
at Almishraq Company Electrical Works And Mechanical Co.
Location: Riyadh, Saudi Arabia
Company Industry: Construction
Job Role: Management
February 2008 - Present
Achievements:
• Defined the company policy, business targets and annual sales plan and provided direction to internal teams in the completion of designated activities.
• Led the designing of systems and procedures to streamline daily operations according to defined strategic business goals.
• Reviewed the annual operating budget, analyzed scope for cost control and reduction and approved the implementation of budgetary provisions.
• Evaluated recruitment plan submitted by the HR department based on overall manpower needs of the organization, suggested modes of recruitment and approved members and chaired the interviewing panel.
Key Responsibilities:
Leadership
• Lead, direct and control business operations, verify compliance with internal processes, procedures and systems, and direct the departmental managers in formulating financial, marketing, HR development plans to ensure consistency in performance.
• Maintain productive professional relations with external stakeholders; instill confidence in investors, customers and bankers about the growth of business and commitment towards value creation.
• Guide departmental managers in implementing key projects, procure cost-effective finance for various ongoing projects, chair project review meetings, scrutinize completion reports, and evaluate the success of each venture.
• Build strategic partnerships and corporate alliances, sustain them through continued efforts and negotiate and bring in increased business for the company.
• Develop marketing channels, explore new areas for business expansion and regularly procure new contracts of high value; establish the brand name and execute brand building initiatives through better delivery and quality.
Management & Governance
• Evaluate vendor / supplier contracts and convey approval after confirming terms and conditions, delivery, performance and cost parameters.
• Examine business performance reports submitted by various departments / functions, monitor collections against invoices generated, assess the level of liquidity and gain accurate insight into the position of business.
• Supervise the inventory management team, examine the level of investment in inventories, and exercise effective inventory control to eliminate wastage, obsolescence and non-moving stock.
• Organize training & skill development sessions for employees; implement variable pay and performance bonuses to encourage superior results.
Marketing Coordinator
at Alsaghyir Co Ltd
Location: Riyadh, Saudi Arabia
Company Industry: Construction
Job Role: Marketing/PR
February 2004 - November 2007
Key Responsibilities:
• Developed strategic marketing concepts in conjunction with the senior team and implemented marketing activities and promotion campaigns.
• Assisted in the preparation of the marketing budget, ensured adherence to budgetary provisions throughout the financial year and corrected variances detected.
• Promoted the services of the company to corporate houses and reputed companies in collaboration with the sales team, supported the sales teams in making corporate presentations and negotiating contracts.
• Submitted sales reports, volume analysis and marketing performance statistics to the senior management and noted recommendations for improvement.
• Provided information to customers on services offered; set-up initial sales meetings and conducted detailed marketing research activities to understand customer demands and industry trends.
• Attended trade shows, industry events and exhibitions to promote products, secured new contacts and developed a contacts manager to approach new customers and generated further business through referrals.
• Serviced customer requests and created a repository of solutions offered to customers for future reference.
• Developed a network of business associates and trade partners, held regular interaction and weighed the chances of growth in different areas in the Kingdom.
Marketing Representative
at Insurance Hospital
Location: Riyadh, Saudi Arabia
Company Industry: Medical/Hospital
Job Role: Marketing/PR
October 2002 - January 2004
Key Responsibilities:
• Arranged initial sales pitch meetings with various hospitals across the region, explained the different types of medical insurance products offered by the company and initiated tie-up talks with key decision-makers at these hospitals.
• Tied-up with hospitals, provided cash-less health insurance and medical insurance facilities, completed verification of patient insurance coverage and managed documentation.
• Assisted the marketing team in designing brochures, pamphlets and posters to display across various hospitals and sourced cost-effective advertisement and printing solutions.
• Determined the premium payable and ensured completion of policy documentation to rationalize the process of insurance provision.
Customer Service Representative
at Arab National Bank
Location: Riyadh, Saudi Arabia
Company Industry: Banking
Job Role: Customer Service
May 2000 - June 2002
Key Responsibilities:
• Handled the customer service desk of the bank, provided information on bank’s products and services, and implemented measures to deliver best-in-class service to account holders and customers.
• As representative, promoted products & services of the bank, initiated cross sales (insurance and other financial services & products) and boosted revenues through sales of fee-based services.
• Responded to customer queries and inquiries over the phone and in person, assisted them with account opening, documentation and KYC formalities.
• Provided detailed information about safety vaults and lockers, contacted customers to give updates about personal banking, corporate banking and confirmed standard instructions, identity, nationality and domicile details.
• Responsible for data entry / input in the bank’s internal database, covered customer information and verified transactions to generate monthly reports.
• Assisted in business development activities, secured and serviced key accounts in coordination with senior officers and operations team.