Profile
Objectives & Highly innovative and creative thinking professional with more than 9 years’ experience in marketing, wholesales, finance and information technology. Business solution manager offering great enhancement over the productivity, quality, and support business performance of the solution development. Possess project management, products development, customer experience enhancement & continuous improvement skills.
Willing to relocate and explore new opportunities.
Education Master of Business Administration, Masters (MS)
University of Liverpool (Online) – United Kingdom
2012 – 2016 (Expected)
Software Engineering (BS)
King Fahd University of Petroleum & Minerals – Saudi Arabia 2000 – 2006
Trainings • Dynamic Thinking for Successful Solutions – Creativity and Innovation (November 2013).
• Building an Effective Business Case by Learning Tree International Institution UK (Sep 2012).
• Developing User Requirements by Learning Tree International Institution UK (June 2011).
• IT Relationship Management: Aligning IT with the Business by Learning Tree International Institution (Oct 2010).
• PMP Exam Preparation Course Provided by Optimiza (March 2009).
Core Skills & Competencies Project Management Business Analysis Customer Relationship
Management
Creativity & innovation Problem Solving Research and
Development
Multitasking & Flexible Leadership, coaching & Financing & Budgeting
Team work
Time Management & Communication & Technical Understanding Scheduling Presentation
Languages Arabic (Native) | English (Expert).
Experiences Roaming Solutions Specialist Manager, Mobily
Riyadh, Saudi Arabia — 2012 - Present
• Gather requirements and information of product owners and create additional business opportunities from the ongoing projects related to roaming.
• Include all possible stakeholders impacted by the given requirements; it is either new system or change in the system.
• Identify cost, time and scope based on the specifications extracted from requirements and provide the required resources to implement the solutions.
• Research and provide recommendation of solutions technically and functionally.
• Effectively led and monitor teams for achieving department objectives and strategies.
• Maintain communications with different parties to make sure the delivery success in the end of the project.
• Initiate and evaluate RFPs and systems proposals for new systems, and infrastructure and provide the recommendation of the supplier selection and process of implementation.
• Follow business analysis and project lifecycles to ensure complete the tasks, milestones, and components.
• Be involved in developing of estimation for the financial model and project cost estimation, by calculating total cost, expected revenue, and possibility of investment.
• Perform the project plan implementation, and monitor & control projects based on the given plan and close the project once it is accepted.
• Communicate the requirements to the technical teams including IT developers and Network developers for each one scope based on their functionalities.
• Provide learning and experience sessions to the teams about the existing systems, processes and management lessons.
Accomplishments o Managing a successful implementation of system provided by suppliers, with high quality, on time and minimum cost.
o Managing a complex project, which results delivering very flexible service in terms of design, and easy management in future.
Business Analyst, Mobily
Riyadh, Saudi Arabia — 2008-2012
• Gathered related information & data using diverse avenues such as interviews, define use cases and requirements workshops.
• Constantly engaged in requirement analysis and elicitation, formulating functional, user requirements, and stakeholders’ engagements.
• Acted as a consultant to internal teams, technical and business, for processes, and technical aspects.
Service Management Senior Analyst | Project Manager, Mobily
Riyadh, Saudi Arabia — 2007-2012
• Engaged project development process covering aspects like feasibility study, data analysis, revenue implications, testing, performance measurement and customer interactions.
• Collaborated with different teams to smooth roll out desired solutions.
• Managed all phases of the software development lifecycle (SDLC) for many of dynamic solutions with in IT & Network.
• Assessed with preparing project guidelines, scheduling and risk analysis.
Accomplishments o Handling more than 25 major projects per year, in addition of ongoing tasks, which are reaching to 15 per month.
o Handling Mobile Numbers Migration Project from their old rang to new ranges with more than 2 million MSISDNs in 2 weeks.
Billing Business Developer & Analyst, Mobily
Riyadh, Saudi Arabia — 2006-2007
• Key contributor in leading Billing development team and designing products in Portal Infranet 7.0 system
• Effectively supervised system development procedures and monitored aspects like system specifications, design, test plans, query handling and business analysis.
Summer Trainee, ARAMCO
Dhahran, Saudi Arabia - July 2005 – September 2005
• Application and Web Developer for Waste Management System for hazard waste
REFERENCES AVAILABLE UPON REQUEST