Career Highlights
• Part of a large I.T. department of a multinational company which supported over 500 PC workstations/laptops, more than 800 active users, over 200 multifunction printers, multiple physical site locations and different software systems/programs.
• Provided maintenance and support for a Reprographics Equipment Fleet of more than 500 different types of office equipment at one time.
• Vast experience in Computerized Maintenance Management Systems (CMMS) and Enterprise Resource Planning (ERP) programs for large companies such as SAP.
• Knowledge in Website and Digital Graphics Design - HTML, CSS, JavaScript, Bootstrap 4, Angular JS, MySQL, PHP and other latest web development technologies in front and back end aspects of web design.
• Up to date knowledge in computer networking solutions, latest I.T. technological innovations including web and graphics design, cyber security, information protection, mobile technology/computing, audio/video (AV) devices and VOIP telephony.
• A leader in health and safety with 100% accident and injury free department.
Work Experience
I.T. Technical Specialist
Compass Group - ESS Support Services
Tengiz Atyrau, Kazakhstan
January 2005 – December 2016
• Maintenance and Support of more than 500 PC/Laptop workstations. Troubleshoot problems on both hardware and software aspects of each workstation. Update or apply security patches, anti virus updates, back up and restore data, hardware drivers and OS official update installations. Upgrade, add or replace workstation spare parts and peripherals as required by users.
• Open/Update/Close work order tickets using the company’s Computerized
Maintenance Management System (CMMS). Inform and update clients on work order status changes and completion time.
• Prepare quotations, cost estimates, job summary reports and technical
documentations on I.T. work order tickets as required.
• Printers, CAD Plotters, Scanners, Copiers and other office equipment service and maintenance. Installation and update of drivers and related programs on the PC / Laptop.
• Active Directory management - user access control, network folders and programs access and restrictions, USB drive operation controls.
• Provide support for the company's software systems such as SCALA Finance and HR systems, Computerised Maintenance Management System (CMMS) - Datastream 7i for Facilities Maintenance (FM), Transportation departments, Procurement and warehouse operations. Utilized programs such as Crystal reports, SQL, TOAD, MS Excel, MS Access for company database administration.
• Network issues and problems troubleshooting. WIFI connection setup, wireless signal issues, connection speed problems and wireless router configurations.
• Design, update and maintain company’s Intranet website. Use HTML, CSS, JavaScript, Bootstrap 4, Angular JS and other latest frameworks for front end web design. Design and maintenance of MySQL databases and PHP coding for use in forms, data inputs and other interactive aspects of the website.
• Responsible for company's cyber security and data protection. Use network monitoring tools to identify actual and probable network security breaches.
IT Support Engineer
Gobash Group - GCG
Dubai, United Arab Emirates
January 2000 – December 2004
• Maintain and support all the reprographics equipment of GCG all over the U.A.E. Office Equipment which includes Copiers, Printers, Large Format Plotters, Fax Machines, Card Printers, Scanners and Multi Function Devices. Equipment brand handled are HP, Canon, Toshiba, Xerox, KIP, Kodak and Kyocera Mita.
• Assist and support clients in product demonstrations and operations.
• Prepare daily, weekly and monthly reports to management.
• Provide information and sales leads to our sales department personnel.
Education
BS Computer Engineering
Don Bosco Technical College - Philippines
Graduated: March 1999
Driving License
With UAE Driving License
Certifications and Trainings
• HTML & CSS Essentials Training (2018)
• SQL Essentials Training (2018)
• JDE E1 Program Training (2016)
• SAP Program Training (2016)
• ESS Safety Leadership Training (2015)
• ESS Dynamic Leader Training – (2013)
• Microsoft Access 2010 Advanced Course Training (2012)
• HP Certification – Accredited Platform Specialist (APS) – Laserjet Printers Solution (2011)
• Safety Certification - Supervisor Safety Workshop (2011)
• HP Certification - Laserjet and Color Laserjet Service and Support (2010)
• Toshiba Certification – E-Studio Multifunction Printer Line Service and Support (2007)
• Datastream 7i – CMMS Training (2006)
• Computer Network Training Certificate – Technical Skills Development Assn (TESDA) Philippines(2005)
• Desktop Computer Servicing Certificate - Technical Skills Development Assn (TESDA) Philippines(2004)