Work Experience
2008 – Present
Project Manager
Optim Media Technologies (UAE) (http://www.otg.ae)
Key Responsibilities:
• Develop and maintain project management supporting documentation including Scope, schedule, Cost, Quality, Human Recourses, Communication, Risk Management, Procurement & Stakeholder Reporting.
• Key client’s technical consultant including UAE Government Clients.
• Technical Pre-sale, client’s requirement gathering, RFP’s analysis.
• Translate products strategies to product requirements and roadmap.
• Perform analysis and reporting of existing portfolio investments in terms of usage, performance and revenue to enable effective decision-making as part
Of the portfolio life cycle management process.
• Design and manage a comprehensive and diverse managed services portfolio of managed IT services aligned to the portfolio roadmap and business strategy.
• Recommends software & hardware vendors including benchmarking, negotiation, SLAs…etc.
• Conduct market research to identify user needs for new products within the domain.
• Prioritize products opportunities and products features (develop a ranking criterion).
• Incorporate with the marketing and finance team to define the forecasts and benefit-cost ratio.
• Develop metrics to assess, manage and improve each Product through a Product Life Cycle process.
• Ensured the reliable delivery of all our services to our customers 24/7 when/where required.
• Technical expertise concerning performance tuning, capacity maintenance and operations.
• Vendor’s professional networking & contacts initiation.
• Software Requirement Specification documentation writing.
• Maintain professional and technical knowledge by attending educational workshops, reviewing
professional publications, establishing personal networks, participating in professional societies.
Same company – previous position
IT Manager
Responsibilities:
• Managed the installation, configuration and maintenance of all necessary hardware and software.
• Ensures the reliable technical delivery for data center services to the customers 24/7.
• Software/Hardware Integration & architect.
• Managed Data cleansing and software Migration to the new versions of software.
• Managed the routine tasks (hardware, Solutions monitoring, troubleshooting, DR, backups).
• Managed with outsourcing and co-located hosting.
• Software development leading (Social media, digital & broadcast monitoring solutions).
• Collaborated with the Professional Services Manager in the software architecture design.
• Being part of Developing NLP components. (Automatic Speech Recognition, Sentiments, special defense reporting).
2005 – 2007
Associate Project Manager
Application Technology (Jordan - USA) (http://www.apptek.com)
Responsibilities:
• Managed the Transcription & Translation team for the Automatic Speech recognition and Machine Translation.
• Data quality Assurance.
• Manage Media files and Media conversion.
• Create/improve transcription conventions.
• Managed different Arabic dialects.
• Generate Corpus & Generate lexicon & Generate Language Models.
• Train the systems (AI system).
• Benchmarking the Recognition phase.
• Develop middleware (DLL libraries).
1999 – 2004
Technical Support Manager
Shihadeh Software consultancy & Solutions (Jordan)
Responsibilities:
• Software developer (Informix-4gl, Oracle, Delphi, ASP)
• Customers site Server and Network Installation.
• Developing software methodology, Software Conversion Planning, Definition per Modules, Interface Planning, definition of software integration,
Database and menu generator.
• Requirements collection.
• Ongoing contract initiatives reporting.
• Assisted the entire Systems Development Lifecycle (SDLC) phases starting with requirements analysis through Solution Development.
• Served as a technical business analyst.
Skills & Expertise
• Project Management.
• Stakeholder Engagement.
• Products Management.
• Project Strategy Planning & Execution.
• Technical consultation.
• Technical delivery services.
• Software Integration.
• Social media & Media Archiving solution.
• Artificial Intelligent expertise.
• Pre-sale.
• Software Development.
• Agile & Scrum.
Computer Skills & knowledge
• MS-project
• AHA
• JIRA
• MS-Visio
• Windows & Linux servers
• Data centers daily routines
• Strong networking & storage knowledge
• DB (MS-SQL, MySQL)
• Big Data (Hadoop, Cassandra)
• Shell programming
• ASR (Automatic speech Recognition)
• MT (Machine Translation)
Education
1995 - 1999 Bachelors – Computer Science
Princess Sumaya University for technology
Location: Jordan
Training & courses
• Certification – Informix Software LTD, System Administration Informix Dynamic server 7.3
• Certification – Shihadesh & Partners Co, Advanced UNIX Administration
• Certification – Complearn Computer training center, Active Server pages
• Certification – Everst Computer & Management Co, Web Design (HTML, FrontPage, Dream waver, acromedia flash)
• Certification – Everst Computer & Management Co, ASP.NET
• Certification – National Emergency Volunteer program (UAE)
• First AID level 1, 2, 3 – Advanced Emergency Response Volunteer
• PMP- Project Management Professional
Personal Data
? Date Of Birth: 20 Dec 1976
? Nationality: Jordanian
? Location: UAE, Flexible
? Visa status: resident
? SaaS solution for monitoring the Broadcast News content
• Project Role: Project Manager
• Primary Industry: Software / Hardware
• Objectives: Monitor 500+ broadcast TV and broadcast radio Channels, the ability to search in the content and create reports based on defined events.
• Outcome of the Project: Broadcast monitoring portal (managed services / Enterprise / hybrid).
• Lead strategy and tools examples: Agile methodology, phases and Monthly sprint.
Used tools are Jira and our document control software to manage the docs, along with MS-Project.
AI tools (voice recognition, Face recognition, and Text translation)
? Twitter content Monitoring SaaS solution
• Project Role: Project Manager
• Primary Industry: Software / Hardware
• Objectives: Monitor Twitter content, Display monitored content dashboard, engagement and variety of useful reports and dashboard.
Outcome of the Project: Twitter content monitoring portal.
• Lead strategy and tools examples: Agile methodology, phases and weekly sprint.
Few used tools are Jira and our document control software to manage the docs, along with MS-Project, Cassandra and elastic search.
? Media Transformation consultancy
• Project Role: Project Manager
• Primary Industry: Consultancy
• Objectives: Develop project management plans & RFP for transforming all the media departments under one unified platform.
• Outcome of the Project: project management plans, Official RFP, process improvement plans.
• Lead strategy and tools examples: project Charter, project management plans, requirement analysis and product analysis.
Few used tools are AHA & Jira and our document control software to manage the docs, along with MS-Project.
? Persian Automatic speech recognition and Machine Translation
• Project Role: Project Manager
• Primary Industry: Machine learning
• Objectives: Audio transcription, Translation text mapping, develop language model and train the AI engines.
• Outcome of the Project: Persian Automatic Speech Recognition & Persian Machine Translation.
• Lead strategy and tools examples: Transcription and Translation team tools.
Few used tools: AppTek ASR & HMT, Jira and our document control software to manage the docs, along with MS-Project.
? Smart City
• Project Role: Project Manager
• Primary Industry: consultancy
• Objectives: smart city architecture (low force).
• Outcome of the Project: smart city initial architecture
• Lead strategy and tools examples: Project Management plans, stakeholder’s management & Vendors Management.