MICHAEL INGRAM SENIOR SYSTEMS ADMINISTRATOR
ifoundation007@aol.com 719-373-3559 Systems Administration ~ Information Security
Highly educated, certified, and experienced top secret cleared IT professional seeking to continue supporting the best of America; our military. I am cleared Top Secret and have supported our war-fighters on mission-critical operations in Iraq, Afghanistan, Europe, the UAE, and CONUS. Bottom line – I get it done. Special Forces of the United States military trust me with their IT needs, so can you.
EDUCATION
Master of Science in Information Assurance & Security | GPA 4.0
CAPELLA UNIVERSITY | Minneapolis, Minnesota | 2015
Bachelor of Science in Information Technology
University of Phoenix | Phoenix, Arizona | 2014
Certifications:
CISSP Comp TIA Security +CE MCSA – Server 2012 Comp TIA Network+CE
MCSE – Server 2012
MCITP Win7 Enterprise MCITP – Server 2008
MCTS – Windows 7 ITIL Foundations
VMWare VCA-DCV
TECHNICAL PROFICIENCIES
Windows Server 2003/2008/2012, Active Directory, VMWare 5.5 and 6.0, Exchange 2010/2013, Netbackup, Systems Center Configuration Manager (SCCM), SCOM, Linux/Unix, IDS/IPS, Splunk, HBSS (McAfee ePO), Storage, Information Security, SolarWinds, WDS, WSUS, Power Shell, Remedy, Lync, Firewalls, Cisco Switches, Norton, McAfee, Office 2010/2013
Security Clearance: Top Secret, Active Languages: English (Native), French (Conversational)
AWARDS & HONORS
“Graduation with Distinction,” Award Honors for 4.0 – Capella University, Minneapolis, Minnesota, 2015
Several Military Commendations and Accolades
Several Special Forces Acknowledgements & Awards
EXPERIENCE & NOTABLE CONTRIBUTIONS
TEK SYSTEMS • Colorado Springs, CO 1/2017 to Present
SYSTEMS ADMINISTRATOR
Assigned to Peterson AFB in support of the N2ITSM contract supporting NORAD. Short-term contract’s principal duty is to upgrade VMware from version 5.5 to version 6.0 at remote sites. Additional duties are to assist in daily operations and maintenance in a large enterprise environment utilizing Server 2008 and 2012, VMware, NetApp and Veeam backup solutions.
SPACEX • Cape Canaveral, FL • 08/2016 to 12/2016
SENIOR SYSTEMS ADMINISTRATOR
Major contributor to the operation and rapid expansion of this start-up aerospace engineering and space transport company. Built, managed and administered a rapidly-growing, mission-critical IT environment including: Windows, Linux, Ubuntu, VMWare.
KEY ACCOMPLISHMENTS:
• Lead IT engineer of Recovery department, including 3 * Lead engineer of all VMware for the SpaceX enterprise
landing zones, 2 automated drone-ships, 30 personnel, with locations of Florida, Texas, California.
recovered rocket first stages, telemetry and data. * One-hundred-day contract completed with distinction
INTECON • Kabul, Afghanistan • 02/2015 to 08/2016
SYSTEMS ADMINISTRATOR
Designed and deployed new base at Kabul Airport and all communications. Instrumental in all administrative duty of SOCOM NPR/SIPR/Centrix networks, as the sole systems administrator on base. Provide full IT support, administration and engineering for over 150 Special Forces personnel.
CONTRIBUTIONS & PROCESS DEVELOPMENT:
• Exchange 2010-2013 migration of 3000 users. Created/maintained high availability and resiliency through DAG’s and failover clustering.
• Linux version 14, Ubuntu administration on multiple servers running specialized applications for military
• Provide maintenance to systems, continuously improving efficiency and ensuring always-on connectivity with secure, breach-free environments.
• Deploy and configure servers, provision VMWare virtual machines, SCCM administration, PKI infrastructure
• Certification and Accreditation – evaluated, tested, and examined security controls; accepted residual risks of using applications for a specified time-frame.
• Train all users on information security awareness, administrate ePO (HBSS) and respond to IA incidents.
AECOM • Peterson Air Force Base • 2/2014 to 2/2015
SENIOR SYSTEMS ADMINISTRATOR | MESSAGING
Instrumental in the delivery and administration of e-mail systems, ensuring always on availability and system uptime, applying regular updates and ensuring functionality of incoming and outgoing servers, new account creation, installs and updates. Classified infrastructure utilizing PKI.
KEY ACCOMPLISHMENTS:
• Oversaw the operation and installation of mobile messaging applications and configuration for e-mail delivery on mobile devices with secure data connections.
• Improved processes and increased efficiency through authored Power Shell scripts, performing routine tasks through automation before this was readily available.
7th SIGNAL COMMAND • Fort Carson, Colorado Springs • 10/2013 to 2/2014
SENIOR SYSTEMS ADMINISTRATOR | SYSTEM CENTER CONFIGURATION MANAGER (SCCM) ADMINISTRATOR
Operated System Center Configuration Manager, designing update packages, ensuring client compliance, building collections, extensive reporting and obtaining metrics.
KEY ACCOMPLISHMENTS:
• Identified areas of opportunity to increase efficiency in updating the enterprise, such as running compliance reports to send updates to only the machines that needed them instead of sending to all machines
• Obtained Windows and third-party updates and packaged them for push delivery throughout enterprise, ensuring security, update installations and adherence to military and DISA regulations.
COMPUTER SCIENCES CORP • Dubai, United Arab Emirates | Afghanistan • 4/2012 to 10/2013
LEAD FIELD SUPPORT ENGINEER | IT PROJECT MANAGER
Instrumental in the management of NATO Training Mission for Afghanistan’s systems engineering and technical assistance mission, leading and directing subcontractor missions through streamlined installation activities, while clearly addressing challenges with a detailed resolution in completing projects on time, task and budget for 100+ military personnel.
KEY ACCOMPLISHMENTS:
• Designed and deployed multi-million-dollar IT infrastructure installation projects, providing Afghan National Army bases connectivity to Afghan Ministry of Defense network, including telecommunication bridges.
• Performed certification and accreditation – evaluated security controls; accepted minor risks of application usage
LOCKHEED MARTIN • Ramstein Air Force Base, Germany • 10/2007 to 4/2012
SENIOR SYSTEMS ADMINISTRATOR
Engaged in operations of C2BMC Suite, including but not limited to server builds, configurations, updates, patches and overall ensuring availability and uptime of computer systems and network access for missions.
KEY ACCOMPLISHMENTS:
• Original team member of United States Missile Defense Agency in Ramstein AFB, Germany, in collaboration with other IT professionals, performed systems administration operations, performed security-related duties, including network security, physical security, cryptography management, access control, Linux v14, Unix, Symantec System Center, PKI infrastructure.
INFOZEN • Colorado Springs, Colorado • 2007
Provider of cloud-managed services, Agile software development, DevOps, systems engineering and IT service management.
LEAD WINDOWS SYSTEM ADMINISTRATOR
Instrumental in leading support of over 50+ Windows servers, contracted by the Department of Homeland Security through InfoZen.
Previously positioned as a Lead Network Technician at Kellogg Brown & Root (2004 to 2006) and Network Support Engineer at Compaq/Hewlett Packard (1998 to 2004).