Ahmad Abdullah Nasr
E-mail : ahmad.abdullah.nasr@gmail.com Phone : +971566166027
Address: Armada Hotel 2 Dubai Investment Park, Dubai, UAE
Work experience
Giovanni Star Trading LLC. (Dubai) Sep 2016 — Present
HR Coordinator
• Maintaining a recruiting pipe line for all hiring requirements.
• Maintaining the training development plan running.
• Maintaining a recurring performance appraisal schedule.
Direct English Feb 2016 — Aug 2016
English Instructor
• Teach students how to interpret English Language.
• Translate English Language into the students' natural language to help them understand. Provide instruction in literature and cross-cultural studies.
• Teach students how to read, write, and understand English Language.
• Provide individualized and small group instruction in order to adapt the curriculum to the needs of each student.
• Develop pupil understanding and appreciation of culture of countries where foreign language is spoken.
Quad Marketing Solutions Aug 2014 — Jan 2016
Human Resources manager
• Maintain the work structure by updating job requirements and job descriptions for all positions.
• Maintain organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
• Prepare employees for assignments by establishing and conducting orientation and training programs.
• Maintain a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
• Ensure planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
• Maintain employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.
• Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
• Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures.
• Maintain historical human resource records by designing a filing and retrieval system; keeping past and current records.
• Complete human resource operational requirements by scheduling and assigning employees; following up on work results.
• Maintain human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
Al-Nasr Publishing House and Bookstore Mar 2013 — July 2014
General Human Resources Team Leader
• Handled multiple projects during implementing six sigma processes improvement methodology with variant roles as greenbelt, champion and black-belt six sigma employee.
• Responsibilities:
• Personnel: Managing the employees attendance *Payrolls. *Leaves.
• Recruiting: * Design and implement a recruitment strategy * Interview potential employees * Offer recruitment and salary advice * Negotiate salaries * Write offer letters -Training: *Setting training plans as required by the employees and needed for the company and setting the match between them. * setting training schedule. - Compensation and Benefits: *Market scouting and research to find out the market compensation packages for all job titles for the company to make sure the company is in a leading or matching position.
• Performance Appraisal: *Setting KPI's modification. *performance analysis for all the company staff. Achievements: Set the code of conduct of the company from scratch. Set the compensation and benefits system and mechanism from scratch. Subordinates:
• Compensation and Benefits: responsible for updating benefits plans and salary ranges for all the company staff.
• Training development: responsible for keeping the training material up to date, setting the return on investment reports , and surveying trainees about their training effectiveness
• Training: Deliver company orientation to new employees and scheduled training for current employees.
NHR Solutions Feb 2013 — Oct 2014
Owner and Founder
I founded AL Nasr HR Solutions firm in October 2012. The main purpose of this firm is to provide full management service to small organizations that are unable to afford or it is more cost effective for them not to hire a Human resources management specialist to organize their company's structure, job leveling and recruiting. What I do is that I freelance my services in the fields of recruiting, compensation and benefits planning and settings key performance indicators for those organizations; besides my main role in setting our market plans and targeted clients and finalizing our sales with them.
Al-Nasr Publishing House and Bookstore Oct 2012 — Feb 2013
Human Resources Junior Recruiter
• Work closely with Hiring Managers to develop position profile and to understand overall needs and requirements. (Description, salary, timing, expectations, etc.).
• Create a comprehensive job description based on hiring manager specifications to be used to present to candidates and to post to job boards and internal gateways.
Vodafone Aug 2010 — Oct 2012
Customer Service Team Leader
• Ensure all individuals in the team and the team itself accomplish performance objectives and measures by motivating them to perform better in order to consistently meet / exceed all targets.
• Improves and maintains the quality of customer service, sales and data entry by ensuring that reporting and monitoring take place in order to have effective checks and balances in place.
• Motivate the team to work together by creating a sense of creativity and collective responsibilities, in order to achieve common goals.
• Establish a clear course of action plan which is designed to achieve long & short-term goals in order to achieve objects.
• Encourage and influence the team through a persuasive approach to rectify under performance and drive high performance for the achievement of a right course of prompt action and discipline.
British Council May 2011 — Jun 2011
Part time invigilator
• Invigilate British Council Examinations, to ensure that Examination papers are 100% secure.
• Give instructions to candidates at the beginning and end of an examination, to ensure discipline of candidates is maintained & regulations are followed.
3 Hutchinson ( Mumbai, India) Apr 2010 — Aug 2010
Trainer
• I Have been sent to India by Vodafone Egypt to manage the move of the Blackberry Queue for Vodafone Australia from Vodafone Egypt international services call center to 3 Hutchinson call center in Mumbai during the period between the 14th of April 2010 and the 4th of August 2010; During that period I was able to deliver the Train the trainer training sessions as well training 3 batches to log in on floor as well doing the floor walker job besides managing the whole Queue as a single point of contact between Vodafone Egypt, 3 Hutchinson and Vodafone Australia.
Vodafone Sep 2007 — Apr 2010
Senior Account Advisor
• Offshore technical support agent representing Vodafone Australia handling networks issues like coverage problems, network faults, Text messages Issues, & SIM card problems.
• Member of the Training Delivery Team Designs and coordinates training programs based on organizational and employee needs.
• Conducts training courses. Interfaces with the internal and external clients on behalf of the organization. Performs interviews and consultation surveys with management to analyze training needs.
• Assists in compiling training manuals for specific topics, Assists and encourages staff members in developmental growth through skill level assessments and programs.
• Develops training resources by preparing notes and visual displays in coordination with training needs and specific departmental needs.
• Offshore technical support as a side task Flyer assisting agents on the phone by providing them with the correct steps to be followed with the company policies and as well providing them with the technical information required being able to use the system in a more efficient way.
• Offshore Senior Analyst as a side task handling weekly reports of number of incoming calls outgoing quality MTD per Queue and per team, average handling time for calls per Queue as well per team and other related methods of measuring the key performance indicators.
• Off shore Real time manager as a side task managing the work flow during the day by taking proper instant decisions of changing skills per agents groups depending on the calls flow and number of incoming calls as well average handling time for calls and the availability of workforce head count on floor so that I can be able at the end of the day to achieve the daily service level.
Barclays Egypt Jun 2006 — Sep 2007
Sales Representative
• Sales agent handling direct sales for Credit cards, Auto loans & personal loans by finding prospects who match the bank criteria
Raya Feb 2005 — Jun 2006
Senior Account Representative
• Tele-sales agent selling mortgages business to customer on behalf of Cartel to the United Kingdom. Tele-sales agent selling secured loans business to customer on behalf of Cartel to the United Kingdom. Final Position: Senior-Tele sales agent
Education
Bachelors in Accounting Sep 2003 — Jul 2007
Ain Shams University
Certification — Dec 2015
The Arab Academy for Science, Technology & Maritime Transport
• Safety Training for personals providing direct service to passengers.
• Crisis Management and Human Behavior Training.
• Crowd Management Training.
• Passenger Safety, Cargo Safety and Hull Integrity Training.
• Personal Survival Techniques, Search and Rescue.
• Fire Prevention and Fire Fighting.
• Personal safety and Social Responsibilities.
• Medical Emergency Basic Training (Elementary First Aid)
• Steering Marine Crafts in Ports.
• Proficiency in Survival Craft and Rescue Boats.
Diploma, Human Resources — Jan 2013
American Chamber of Commerce in Cairo
Completed the human resources online diploma that consisted of six modules.
• Interview skills.
• Communication Fundamentals.
• Fundamentals of Business Management.
• Motivation.
• Negotiating.
• Time Management Fundamentals
Certification, Six Sigma — Nov 2013
American Chamber of Commerce in Cairo
GPA / Grade: Green Belt Completed the six sigma training that consisted of three modules:
• Six Sigma Fundamentals.
• Six Sigma Deployment Road map.
• Lasting Six Sigma
Diploma, Effective business — May 2008
Communication
University of Cambridge international studies
Diploma, Business Organization and — May 2008
Environment
University of Cambridge international studies
References furbished upon request