Reservations Agent
Job Location : UAE
Main Responsibilities :
• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
• Ensure clients’ satisfaction and adherence to Emirates Palace service standards.
• Follow internal credit policy.
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Follow the internal up-sell programme for Reservations department.
• Perform any other duties as assigned to them by management.
Requirements :
• Experience in the same position at least 2 to 3 years in five star property.
• Preferably additional languages.